Windows 10: How to recover frozen laptop

Get recycle bin corrupted message. Does not allow to use “yes” option. Laptop seems to be frozen. Cry+alt+del does not allow to recover. Hardstop also does not recover .

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

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PC issues, Reinstalling Win 7, then upgrading to Win 10 - is it possib

I just saw this laptop freeze this evening. It happened while my son was in Gmail and the laptop froze while he was typing. We left it frozen for quite a while but it didn't recover.

We did try the steps suggested on the below URL to regain control, but we ended up having to do a hard boot

How to Unfreeze a Frozen Computer in Windows 10 - dummies

I'm just wondering, since there was a recent freeze, are there any logs that we can refer to now that might suggest what caused it to lock up. If it is something as simple as a driver needed, that would might be easier to install than reimaging as Windows 7 and then upgrading to Windows 10.

Thank you