Windows 10: How to remove a unknow child account from my family group when it claims I did not give...

I have an unknow account in my family group. I do not know how long its been there; when I attempt to remove it I get this message "Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for audrey can remove this family member. Ask the family organizer who granted audrey consent to remove audrey from the family group." This account I have only had myself on Family organizer snice 2016 , so I assume its been hacked so I changed the password and checked everything. I only use this account for access to computers and is linked t

:)

 

Unable to remove child account from Family

I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


Steps followed:

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove from family group"
   
3. A dialog appears for final confirmation. Select Remove.
   

If I am the family organizer why can't I remove it?

Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

How can I remove my child's account from family?

My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Unable to remove child account from Family

I am also having the same issue I am not able to remove the childs account I followed the steps and after doing so I received this message in error (
Select Manage my child’s profile info, find your child, then select
Remove consent for this child’s account. Then, try removing this member again).
I'm completely lost I cant find where im given the option to do so (remove consent)