Windows 10: How to reset/create new account on inherited pc?

Hey,My brother gifted me his old PC but he doesn't know his PIN and I'm not able to connect to my internet using the login page? How am I able to create a new account or connect to the internet from the login page? Thank you so much.

:)

 

Am unable to create a new user. Accounts -> Add someone else to this PC options is not working to create a new account.

Hi Pawan,

Do not worry we will help you with this issue.

Try few of the troubleshooting steps below and check if it helps.

I suggest you to sign out from the current user account, restart the computer, sign-in and check with the status of this issue. As this might be a temporary issue.

Follow the below steps to create a new user account:

• Press Windows + X keys from the keyboard, click on
  Control Panel.
• Select User Accounts, click on Manage another account.
• Select Add a new user in PC settings, click on
  Add someone else to this PC and follow onscreen instructions.

Refer to: Create a local user account
in Windows 10

Hope it helps. Reply to the post with an updated status of creating a new user account for further assistance.

Thank you.

 

no start menu, no search, no onedrive, no edge and not possible to create new account

Hi Allan,



Welcome to Microsoft Community.

I understand your concern. Let me assist you to fix the issue.



To assist you better I would like to k now, what exactly happen when you try to create a new user account?



I appreciate the troubleshooting steps you have performed. However,
try creating a new user account using command and check.

• 
  Press the Windows key + R on the keyboard.
  
• 
  Type netplwiz and press Enter.
  
• Click on Add button and create a new user account.

If that does not help to fix the issue, I suggest you to reset your PC by following the steps from the below link

Recovery options in Windows - Microsoft Support



Hope this helps. Let us know the result.

 

Creating a Microsoft account PIN

Hi B. Johnson，

Welcome to Microsoft Community.

If you are unable to create a PIN for your Microsoft account, you can try the following steps to troubleshoot the problem:

1.Reset Microsoft Account: Try resetting your Microsoft account password. You can do this using a third-party device such as a cell phone, tablet, etc. by going to the Microsoft Account Recovery page and following the instructions to reset your password. After resetting the password, restart the computer and try creating the PIN again.

2.I would suggest that you can refer to the steps in Start your PC in safe mode in Windows - Microsoft Support to start your computer in safe mode.

Please create a new account in Safe Mode by following the steps below and see if the issue still persists under the new account.

• Search for CMD, then run it in administrator mode and enter the following command:
  

• After prompting the command to run successfully, enter the following command:
  

Note: USERNAME PASSWORD can be replaced with your desired account name and password, if you don't need a password you can leave out PASSWORD.

Restart your computer and log in to the system with the new account, if there is no problem under the new account, then bind your Microsoft account under the new account, if it can be successful, then this may be a malfunction of the account configuration file, please refer to the following article to transfer your information to the new account:Fix a corrupted user profile in Windows - Microsoft Support ((The steps for windows 11 are the same as windows 10, please refer directly to the steps for windows 10)

Thank you for your patience and understanding, if you have any questions, please feel free to leave us a message.

Best regards

Brandon | Microsoft Community Support Specialist