Windows 10: How to reset PIN if you cannot verify the account?

My laptop does not allow me to log in via my Microsoft account. It just says: "Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again."When setting up the PIN it only allows me to send a text message to my landline. So I changed the number to my mobile. But now it says that the security info change is pending and can take 30 days.I am unable to access my computer for 30 days and cannot find any support via phone or online. Can anyone help?

:)

 

Can't reset my PIN

Hi SQxAe,

Thank you for writing to Microsoft Community Forums.

1. Were there any changes made to the operating system recently?
   
2. Is the system connected with Wired or wireless connection?
   

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard.

I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

1. On the login screen click on the power button at the bottom right corner of the screen.
2. Hold Shift key and click on restart.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Command Prompt.
6. Type the command net user administrator /active:yes and press Enter key.
7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

I also suggest you to refer this article on
PIN sign-in issues, and check if that helps.

I look forward to hearing from you soon.

Regards,

 

Resetting PIN on HP Pavilion 11k102U

Hi,

To reset pin to can follow the below steps:

• Click on the Windows icon in the left-hand corner of your screen, you’ll open up the Start menu. Next click on
  Settings.
• When the Settings app opens, click on Accounts.
• Click on Sign-in options on the left pane. Under the PIN section, click on the “I forgot my PIN” link.
  
• The password reset procedures differ between Microsoft account and local account.
  

For Local Account:

• If you’re using a local account, Windows will prompt you to verify your local account password. Enter your password and click OK.
  

You’re now prompted to set up PIN again. Enter 4 digit number for your new PIN login and click
OK. If you want to remove and disable the PIN, click Cancel.

For Microsoft Account:

• If you PIN is for a Microsoft account, you’ll see this confirmation dialog. Click
  Continue to confirm that you really forgot your PIN.
• Microsoft will send you a security code to validate that you are the owner of the Microsoft account. Enter the recovery email address for verification and click on
  Next.
• Check your email account and look for a message from Microsoft account team. Copy the security code from the mail and paste it in the Code text box. Click on
  Next.
• Now you can either set up a new PIN or click Cancel to disable/remove the PIN login completely.
  

Thank you.

 

how to reset pin number

Hi,

Step 1: In the Lock screen, click on the I forgot my PIN link.

Step 2: Enter your Microsoft account password and click Next.

Step 3: If you have two-step verification turned on for your Microsoft account, you have to enter the recovery email address or phone number to verify your ownership.

Step 4: Enter the security code you’ve received from Microsoft, and click Next.

Step 5: Click on Continue to confirm. A popup will appear and you’re prompted to set up a PIN. Enter at least a minimum 4 digit new PIN number you want for your Microsoft account

After resetting PIN successfully, you can now sign in to Windows 10 with your Microsoft account using the new PIN. However, the "I forgot my PIN" option is only available at the sign-in screen when using a Microsoft account. If you are using a local account,
follow steps in Option 2.

If you are using a local account and forgot your PIN code, log in with your password and follow these steps below to reset your PIN.

Step 1: On your lock screen, under the PIN entry box, select Sign-in options and sign in with your password.

Step 2: Go to Settings > Accounts > Sign-in options, and click on I forgot my PIN.

Step 3: Type your account password and click OK.

Step 4: Enter your new PIN in the fields and click OK. Then a new PIN is created.

Good luck