Windows 10: How to return a laptop and ensure no data loss without removing manufacture installed software

I am returning a laptop I just purchased. I want to ensure removal of all of my data without removing any software installed by the manufacturer. I have:Uninstalled any personally installed softwareDisconnect OneDriveChecked my 'users' folder and removed any stragglersBut I can't seem to get rid of File Explorer 'recents' and the files will still open. Each time I remove files from recents, I just get a new list of the files I accessed prior to that list. There appears to be no end in sight. I have also tried these things:In File Explorer settings, I selected the Clear File Explorer Histo

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Purchased laptop less than 2 months ago, how can I return?

Hi,

I apologize for the inconvenience.

To return the laptop or any hardware related issues, I suggest you to get in touch with the Manufacturer.

http://en.community.dell.com/support-forums/laptop/

Please answer the questions below to assist you better.

- Did you make changes prior to this issue?

- Are you able the see light when you turn on the laptop?

I suggest you to do a power drain by following the steps below.

• 
  Remove the battery.
  
• 
  Long press the power button for 15-20 seconds.
  
• 
  Start the computer by connecting the power source (battery should not be connected).
  
• 
  Check if the problem still persists while shutting down the computer.
  
• 
  If not, then connect the battery and can use the computer.
  

Hope this information helps. Get back to us with more information to assist you further.

Regards,

Guru Kiran

 

Stuck in Returning to previous build

Hi Paul,

Thank you for posting in Community.

Before we proceed, I would like you to provide the information stated below:

1. What task where you performing when you receive the Black screen?

2. Where you installing any software?

3. Can you access your desktop screen?

If not, then I would suggest that you perform Power Drain and check if you can return back to your desktop screen. To do so follow the steps below:

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system.

I would also suggest that you refer to the Microsoft Article Troubleshoot blue screen errors
provided in the link below

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.

 

Convert Windows 10 from Legacy BIOS to UEFI without Data Loss  


Here it is: