Windows 10: How to solve mixed reality error?

I'm having problems with the windows mixed reality the error is 1-8 and i have done everything from talking to support multiple times from Microsoft and HP support the vr headset being used is the hp reverb g2 and I've been trying to solve this problem for months now and can't figure it out it used to not give this error and worked just fine but I have don't everything from updating bios on the pc to updating windows and updating drivers and resetting my pc where it keeps the files and where it resets all and deletes files and I still get the same error and tried the app in steam and that won'

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lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.
3. Were there any recent changes made prior to this issue?
4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
5. What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.

 

Windows Mixed Reality HP Disconnects Upon Visor Lift

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
the questions below.

• What is the make and model of the PC?
  
• What is the model number of the Windows Mixed Reality HP device?
  
• Did you check the Windows Mixed Reality
  HP on a different computer?
  
• Are you aware of any changes in the PC prior to this issue?

However, we would suggest you to perform these methods and check if the issue persists.

Method 1: Troubleshoot
Mixed Reality headset displays

We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
Troubleshooting Windows Mixed Reality.

Method 2: New user account

This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.

We await your response.

Aditya Roy

Microsoft Community – Moderator

 

Mixed Reality Portal won't install

Since the steps provided did not help. We suggest checking the Mixed Reality Community and see if there's a similar concern,
or you can post the issue on the forum so that mixed reality developers can take a look at your concern.

Regards.