Windows 10: How to troubleshoot/identify Bluetooth intermittently 'disconnecting'

Hi allI have a HP AIO All in One desktop that I use for personal work and as a second monitor for my work laptop. I then have a Logitech MX Master 2S mouse and K780 keyboard, both bluetooth, with a connection to each computer.the keyboard and mouse always work consistently with the work laptop ... however ... when I toggle the keyboard/mouse back to the HP ... quite reliably after a few minutes the keyboard and mouse input will behave as if they are disconnected but still show connected in bluetooth devices- Switching the keyboard and mouse does not resolve on the HP- moving the device pai

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Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting

 

Troubleshooting Bluetooth Device Disconnections

I use two Bluetooth devices with my computer - a wireless mouse and an Xbox One controller. The mouse has worked fine for over a year and the Xbox controller worked fine for a few days before I started having problems.

The issue happens most frequently when playing Destiny 2 where both the mouse and controller will disconnect. This causes the game to freeze for 5-10 seconds until a message pops up about the disconnected device. Both devices eventually reconnect. Occasionally the game hangs here and I have to restart the computer.

The issue has also happened when browsing the internet with just the mouse connected, where the mouse will disconnect, and only turning off/turning on Bluetooth will fix it.

I have tried uninstalling the Bluetooth driver, restarting, and installing the Intel Bluetooth and WiFi drivers for my wireless card - Intel 7260. I have also tried disabling the power management option "Allow the computer to turn off this device to save power".

As you can see from the Event Viewer, there are multiple error reports each time this happens. I would greatly appreciate any help, thanks!

 

bluetooth effects video

Hi Rob,

An outdated Bluetooth driver is one of the possible causes why it disconnects you unexpectedly.

To troubleshoot your concern, kindly follow these steps:

• Run the Bluetooth troubleshooter. Open Settings> Update & Security> Troubleshoot> Bluetooth> Run the troubleshooter.
• Run the Playing Audio troubleshooter. Open Settings> Update & Security> Troubleshoot> Playing Audio> Run the troubleshooter.
• Update the Bluetooth driver.Here's how:
  

• In the search box on the taskbar, type Device Manager, select it from the list of results, and then expand Bluetooth in Device Manager.
• Press and hold (or right-click) the Bluetooth radio, then select Update driver > Search automatically for updated driver software.

Note: The automated troubleshooter will try to identify and then resolve the issues that it finds.

For further troubleshooting steps, you may read this
link.

Do let us know if you have any other concerns.