Windows 10: How to troubleshoot the USB receiver mouse lagging issue?

Hi there We have this issue on one of our machines. It has a lag on the mouse as well occasionally on the keyboard as well. The mouse and keyboard are using a single USB receiver. It's random but yesterday it happen regularly. What the troubleshooting steps so far: * The machine has 2 USB ports and tried all of them it's same issue * Update the driver - it's pretty generic and it's updated * The trackpad is fine and built-in keyboard - no lagging * Tested those 2 USB mouse and keyboard on other machine - worked well - no lagging * Tested with other USB receiver mouse only and it's not bad as the current one but it can see the lagging. * Bought a new HP mouse and keyboard USB receiver, tested and it's same result. * Use the Bluetooth mouse and wired keyboard. Worked well - NO lagging so far for last 2 days !!! * Been escalated to Dell Support as well - but no news as yet Not sure what causing this. Any ideas? This is our environment: Dell Latitude laptop Dell monitor Windows 10 Version 2004 Toshiba Dynadock docking station Microsoft USB mouse and keyboard HP USB mouse and keyboard Microsoft Bluetooth mouse Microsoft wired keyboard I'm appreciated your help and pointer. Thanks

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Mouse lag

Hi Zbigniew,

I appreciate the troubleshooting steps you have tried to resolve the issue. I suggest you to install all pending Windows updates and check. Follow the steps below and check if that helps.

• Type Mouse and Touchpad Setting in Search and hit
  Enter.
• Change settings as per your requirement; click on Advance mouse options.
• Change settings under Buttons, Points, Pointer options, Wheel.

Do let us know the performance to mouse. Thank you.

 

mouse cursor is lagging

Mouse cursor keeps lagging in the following way: it freezes in place and then quickly moves to where my mouse is. I did usual troubleshooting steps...specifically updated mouse drivers, graphics card drivers,
tried to plug the USB into a different port etc.
I tried to work in a safe mode and the issue doesn’t occur there

 

mouse lag

Hi Gary,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to run the Hardware Troubleshooter by following the steps provided below and check if the issue persists.

• Type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and sound”.
• Under Hardware and sound, click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

If the issue still persists, update the drivers for mouse by following the steps below:

• Press Windows key + X and select Device Manager.
• Expand ‘Mice and other pointing devices’.
• Right click on the driver and select ‘update driver software’.

Hope the information is helpful. Keep us posted about the status.