Windows 10: how to unlock a device remotely

hi - my son's computer was locked remotely under microsoft account devices, how do you unlock it?thanks!

:)

 

Unlock device after remotely locked

Hi There,

I am wondering what is the step to do to unlock a Surface Book device that I have locked it remotely? Is the other user can still sign in after I lock it remotely?

I have it with my staff right now, but I need to lock it since his contract is over before he could return it to the office.

 

Am trying to unlock a remotely locked device

My mother - lives on the west coast and I am on the east coast - accidentally remotely locked her computer. Now it indicates that it requires an administrator to logon first to unlock it. However, despite resetting the Microsoft account password multiple
times, etc. she can't get into her computer. I can remotely lock the computer -- can see it on the list of devices -- but can't unlock it. She is elderly, not that computer savvy, and has limited access to any transportation that could take her to Best Buy
or some other professional help. Am trying to help via phone and cell phone... but have not been able to help her get into her computer.

 

Remote Desktop Client App Doesnt play sound on device

Hi Kevin,

Based on the information you provided, we can try performing basic troubleshooting steps on the application.

We suggest that you follow these methods on how to resolve the issue:

Method 1: Clear app cache and force stop the application.

• Go to Settings.
• Tap on Applications then select Application manager.
• Select Microsoft Remote Desktop app then tap on Clear Cache.
• Tap on Force Stop then restart your device.

If issue persist, proceed to Method 2.

Method 2: Uninstall and reinstall the application.

• Go to Settings.
• Tap on Applications then select Application manager.
• Select Microsoft Remote Desktop app then tap on Uninstall.
• Reinstall the Microsoft Remote Desktop app on the third-party store app.

Let us know if you need further assistance.