Windows 10: How to use a minidump file for troubleshooting?

Discus and support How to use a minidump file for troubleshooting? in Windows 10 BSOD Crashes and Debugging to solve the problem; Got a end user here in the office that's been getting bluescreens once or twice a week. He's not documenting anything so am I able to do anything with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Colin - AMS, Jan 28, 2020.

  1. COLIN - AMS
    Colin - AMS Win User

    How to use a minidump file for troubleshooting?


    Got a end user here in the office that's been getting bluescreens once or twice a week.

    He's not documenting anything so am I able to do anything with the minidump files?

    :)
     
    Colin - AMS, Jan 28, 2020
    #1
  2. AMERICANPHARAOH
    AmericanPharaoh Win User

    Windows 10 infinite restart black screen


    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    John
     
    AmericanPharaoh, Jan 28, 2020
    #2
  3. MOXIEMOMMA
    MoxieMomma Win User
    New FF - passwords


    Hi:

    If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

    Troubleshoot Firefox issues using Safe Mode | Firefox Help


    • Please report back and let us know the outcome, as it will dictate the next steps.
    • Also: please tell us what AV/AM/firewall programs are you running on this system?

    Thanks,
    MM
     
    MoxieMomma, Jan 28, 2020
    #3
  4. RACHELLE GRA
    Rachelle Gra Win User

    How to use a minidump file for troubleshooting?

    Freeze and restart, BSOD, minidumps included

    Hi,





    Corrupted device drivers, or damaged or removed system files can be causing Blue screen errors. We appreciate the minidump files that you've provided, however we're unable to download and open it. We suggest that you upload the file using OneDrive. As an
    initial troubleshooting, you may check this
    article     for the steps on how to troubleshoot blue screen errors.



    Feel free to post back, and we'll assist you further.
     
    Rachelle Gra, Jan 28, 2020
    #4
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How to use a minidump file for troubleshooting?

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