Windows 10: How to void a payment on a purchase that cannot be played on my system

Discus and support How to void a payment on a purchase that cannot be played on my system in Windows 10 Gaming to solve the problem; I need to void a recent payment... Discussion in 'Windows 10 Gaming' started by Hoopbusta Delaney, May 31, 2024.

  1. HOOPBUSTA DELANEY
    Hoopbusta Delaney Win User

    How to void a payment on a purchase that cannot be played on my system


    I need to void a recent payment

    :)
     
    Hoopbusta Delaney, May 31, 2024
    #1
  2. REGILE REB
    Regile Reb Win User

    not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options     and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, May 31, 2024
    #2
  3. MICHAEL REY
    Michael Rey Win User
    i cannot purchase in app games with mobile billing

    Hello,

    There are several reasons why you are experiencing an issue when purchasing applications. It could be an internet connection issue or your mobile operator doesn't support this payment method. To know more, please provide the following information:

    • Are you using WiFi when purchasing applications?
    • Is the issue happening when purchasing a specific application?
    • Have you tried any troubleshooting steps?

    We suggest that you check this link to make sure your mobile operator supports Mobile Operator Billing as a payment
    method.
     
    Michael Rey, May 31, 2024
    #3
  4. NIKHAR_K
    Nikhar_K Win User

    How to void a payment on a purchase that cannot be played on my system

    PAYMENT PROBLEM

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to make a payment. I’ll certainly assist you with this.



    However, we would like to know:



    • What happens when you try to make a payment?
    • Do you receive any error message?


    You may want to refer the troubleshooting steps mentioned in the article

    Troubleshoot problems when paying for something from Microsoft Store     and see if that helps.



    However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to get in touch with the

    Microsoft Store Support     team and they will help you with the appropriate details.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 31, 2024
    #4
Thema:

How to void a payment on a purchase that cannot be played on my system

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