Windows 10: HP 15-ay513tx laptop "Connected, No Internet" on hotspot..

Hello,

I own a Dell Latitude 5430 and an HP 15-ay513tx. I often have to use my mobile's wifi hotspot to access internet on the go.

I notice that I am able to access the internet fine on the Dell laptop. However, the HP one is a peculiar case.

The HP Case:

So, on the HP, the internet works fine as long as I'm viewing my lecture videos (which happen to be MPEG-TS segmented videos with AES encryption).

However, if I view even a 10 minute long video on youtube, this is what has been occuring since the last 2-3 months:

1. 2-3 minutes into the youtube video, the network icon starts showing the yellow exclamation mark. If I click on it, then for my wifi network, it says "Connected, No Internet". And I can no longer access the internet on laptop unless I:
   1. disable the network adapter, and re-enable it;
   2. reset the network stack (requiring restart); or,
   3. restart the system.
2. However, if at this very point in time, I am able to browse the internet on my mobile's browser just fine!

So there are a couple of perplexing issues for me...

1. the internet works fine on the mobile's browser, but not on the laptop's browser connected to that very mobile's wifi hotspot.
2. Also, on the the laptop, internet works fine as long as I'm browsing regular pages (like while navigating to and typing this post) or when viewing the MPEG-TS lecture videos (which have never been less than 2 hours long). However, if I view a youtube video, I face this "Connected, No Internet" issue.

I have tried the following couple of things to no avail:

1. I tried assigning DNSs (such as Google DNS and 1.1.1.1) in the IPv4 and the IPv6 files of my network adapter properties. This didn't help.
2. Turning off the hotspot, re-enabling it and then connecting the laptop back to it.
3. Turning the hotspot as well as mobile data off, re-enabling both of them and then connecting the laptop back to it.
4. Using another mobile's hotspot. Even on the other mobile's hotspot, I face the same issue.
5. Disabling the wifi adapter from Device manager and then re-enabling it didn't solve the issue either.

HP system specifications: https://support.hp.com/in-en/document/c05404795
Dell system specifications: https://www.dell.com/downloads/globa...spec_sheet.pdf (the i5 variant)

One of the suspects could be that one time, I had tried using the built-in Hyper-V Virtual Machine feature on my HP laptop. Since then, the number of network adapters has increased as per the following screenshot:




Also, since then, even while using my wifi hotspot, I don't get the usual wifi icon in the system tray. Instead, I get an ethernet-like icon:




Both my laptops (the Dell one as well as the HP one) are running Windows 10 1607 (OS Build 14393.953).

One of my constraints is that I cannot try updating my windows because of approaching exams.

Any suggestions which can help me fix this issue without a windows update?

:)

 

Unable to connect hp laptop to iphone 6 personal hotspot

Hi Hamada,

Please answer these question to assist you better.

What is the model number of your computer?

I suggest you to refer the link below suggested by Tushar Tiwari on February 9, 2015
and follow the troubleshooting steps suggested.

Windows 10 TP: How to connect to the Internet via iPhone's Hotspot?

Also refer the link below to troubleshoot issue with iPhone hotspot.

Get help with Personal Hotspot in iOS.

If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)

Do let us know if you are able to connect to phone hotspot through laptop. Thank you.

 

Using laptop as mobile hotspot sometimes internet does not connect


Hi,

So currently I do not have a router available (I have a wired connection to the internet) but I want to be able to check emails on mobile through wifi. I found a link (How to Turn Your Windows PC Into a Wi-Fi Hotspot) showing how to use your laptop as a 'wifi hotspot'. When the laptop is connected to the wired connection at work and I switch on the mobile hotspot as shown in the website, I am able to connect to the internet on my mobile through my laptop. However, this does not work at my home.

I would appreciate any help given to solve this problem.

Thanks!

 

My laptop will not connect to the Internet using myS7 phone as a hotspot

Hi Michael,

To resolve your issue in connecting to the Internet using mobile hotspot, we suggest that you perform the steps shared by
Isha Soni on this
thread about the same issue

Update us on the result.

Regards.