Windows 10: hp 15 laptop question

Why does my system not respond to commands even typing there is a delay
also loose connection to internet 50% of the time when searching the web ?
Hp replaced HD 2 weeks ago now I have this problem bought laptop in oct and they say it is out of warranty
only 3 months old any advice appreciated tried all troubleshooting still nothing

:)

 

HP 15 laptop

Hi Here's some things to try. Let me know how things go!

Windows 10 Won't Boot? Fix it with Startup Repair and BootRec Commands

Performing a Startup Repair

The first thing you can try is booting into the recovery environment, if possible, and then performing a startup repair. To access the recovery environment, turn your computer on and off three times. While booting, make sure you turn off the computer when
you see the Windows logo. After the third time, Windows 10 will boot into diagnostics mode. Click
Advanced options when the recovery screen appears.

 

HP 15 laptop

My laptop continue to run or update Windows. Has been for six days. It shows installing Windows, installing features and drivers. Configuring setting is 9% while the main setting goes to 96% and thus commence to restart back at 64 %. I can cut it off.
I take out the battery and it goes right back to 64%. What can I do to fix this ?

 

Not sure where to start. First is this a refurbished laptop or a brand new laptop? If brand new I would be escalating in HP for warranty work. If you bought in October wew are only six days into January.

Could you flip your laptop over and give us detail model number / part numbers. There has to be more than HP15.

Now to specific problems - network - what error are you getting? Do you get the same performance issue connected wireless as wired?
Try connecting with a wire and see if this is more stable. If not then you likely need to look at router, modem, house wiring or street connection. Are any other devices in house connected.

If issue is strictly wireless, what network adapter do you have, what driver version is it using, have you tried updating driver.

You can also go into your power plan and change advance options.

Right click Start, click control panel, click hardware and sound, click power options, click change plan settings, click change advance power settings, click wireless adapter settings and click power saving mode. Set both “On battery” and “Plugged In” to Maximum.

Now to keyboard, when does this happen? What commands are you typing into what application?

 

Slow typing going to different websites for information through msn search engine typing here is good not slow

 

Out of warranty is crap, because you have at least a one year warranty. We in Europe even have 2. What browser are you using? Do you have this problem with another browser to?

 

I was informed by HP only 3 month on software warranty I did not have this problem before I had the HD replaced
Tech support informed me only 3 month warranty
Also the problem is with all browsers When I type here it is good to go but when I search it is like something in conflicting with my typing every time I type I keep getting the blue circle most of the time
Thank you

 

If I was you I would go back to HP with this problem. You bought your laptop in october. Only 2½ months later HP replaced your harddrive, and now they say you only have 3 months warranty? That is according to me not correct.

 

If it's just slow for search it may be your internet connection that's slowing it down, try turning off 'show suggestions as I type' (or similar) in your browser. For Edge that setting is in its 'Advanced settings', in IE a 'turn off suggestions...' appears beneath the list of suggestions when you start typing into the address box.

 

Sorry the laptop was bought in July repaired in oct still has not been a year but was informed out of warranty
model #HP15f233WM bought new

 

Manufacturers keep track of when they manufacture their equipment by serial number. If the customer does not provide any other information, then the manufacturer will go by that date to determine end of warranty. But if you provide them with a sales receipt stating when you purchased it from a first time retailer (as in not buying it used or refurbished) then the manufacturer should adjust the warranty end date to the specified period of warranty coverage based upon the sale date rather than the date of manufacture.

 

Thanks for model number. Lots of good points on warranty. Be forceful but calm.

Did you run any of those wired tests. As well did you look up adapter make / model for wireless? Did you change setting in Power plan?

 

I checked my CPU and McAfee security is using 70% usage should i uninstall ?
Let windows defender take over
Still no response from HP even with S/n HP stated out of warranty after 3 months
I explained I did not have this problem before I had them install a new HD
Still said there is nothing they can do when it is not Warranty Unless I want to pay for information

 

I checked my CPU and McAfee security is using 70% usage should i uninstall ?
Let windows defender take over

No warranty according to HP gave s/n and date purchased 3 months on software 1 year on HD
Did not have this problem until I had HD replaced

 

Wow. I would still push the issue with Hp. They should give you at least a month on HD issue.

You likely have found source of one of your issues, while AV products can demand high CPU usage, for brief moments, they should not consume huge amounts for sustained periods, when you are using. So if you are looking at this right after signing in and it stays there, even after you start to use one of your browser that is not right. Most AV's try to run when you are not using and will back themselves off.

Now maybe we can connect the two events. McAfee does a lot of reading of your disk during a scan and you said you just got your HD replaced. Is McAfee running hard as it is having issues reading disk. I would head to Crystal Mark and download CrystalDiskInfo, full version.. Watch what you click, lots of pc scanning and driver update links.

Load it and see what it says about disk in health status.

It also might be worth running a Chkdsk /r from a command prompt(admin). Have your data backed up, better safe than sorry.

If these two test don't report issues....

Did you buy McAfee or was it pre-loaded. I ask as you will likely not be able to re-install without media. On the subject, did you run the HP Recovery Media creator. This will give you a copy of your system software as it was when it left factory. There is likely a Recovery partition on HD as well.

If you start your machine and say after 20 minutes find McAfee running at 70% open McAfee and see what it is doing. If it says a scan, see that it is progressing. If McAfee doesn't report doing anything, and it is at 70%, then I would un-install. Defender is a good product. I think there are better.