Windows 10: HP 5255 Officejet Printer Message - 'The Selected Product Is Not Connected'

I keep getting this message after selecting the printer I want to install. I'm using the HP 'Scan and Print Doctor,' but it's not 'connecting' or 'recognizing' the printer and I can't get past this message.The power cord and USB are physically connected to an electrical socket and the back of the computer respectively, and I've unplugged and re-plugged them several times to no avail.One other thing. I keep getting a 'Device Not Recognized' alert in the lower right corner of the desk top. It was also appearing for quite some time before I upgraded to Win 10 about a month ago, and gets loaded in

:)

 

HP Officejet Pro K550

Dear Erdeslawe,

I finally got a reply from the HP forum confirming that the printer is compatible with Windows 10 but the problem resolved itself when I installed the latest Windows 10 update. I have several available printers on my system and a new one is available to
select HP Officejet Pro K550 (Copy1). If I select this, everything prints perfectly. Selecting the original HP Officejet Pro K550 nothing happens. The solution suggested by HP is reproduced below if anyone has a similar problem but I have not had to use this.

Thanks again for your help

Welcome to the HP Support Forums!

I see that you're experiencing issues when printing from your Windows 10 computer to your HP Officejet Pro K550 Colour Printer. I would like to assist you today with resolving this issue. Thank you for including the troubleshooting steps that you have
attempted prior to reaching out for support. Your HP Officejet is compatible with Windows 10. However, there is no downloadable HP Full Feature Software and Driver, or Basic Driver available. Rather, you're relying
solely on aWindows Update driver to use the print function of your product. There may be a conflict with the Windows Update driver on the Windows 10 system that is causing your Officejet to 'lock up' as your Windows XP system still prints
fine to your machine. To resolve this issue, I'm curious if an alternate print driver would function properly for you. To test this theory, please follow the steps below on the Windows 10 computer.





Step 1: Add Alternate Driver:



Make sure the USB Cable is connected to your Windows 10 computer from your printer.

• Click on Start
• Open Devices and Printers
• Locate your Officejet in the Devices and Printers window
• Right click on the HP Officejet
• Left click on Printer Properties
• Select the Advanced tab
• Select New Driver
• When the New Driver window opens just hit 'Next' until you see a list of Manufacturersand Printers.
• Click HP as the Manufacturer
• Select Deskjet 9800 as the Printer on the right
• After selecting Deskjet 9800 hit 'Next' to complete the New Driver wizard
• Under Printer Properties click Apply, but don't hit OK
• Click the General tab
• Rename your printer back to Officejet K550
• Click OK
• Lastly, right click on your Officejet one more time
• Select Printing Preferences
• Click on the Paper/Quality tab
• Select the Print Quality dropdown and change this to 'Fast Normal'
• Select Apply and OK
• Close Devices and Printers

 

HP Officejet Pro 8715 printer

HP has it listed

HP OfficeJet Pro 8715 All-in-One Printer

 

Installing HP Officejet Printer

Hi Turner,

When you connect a printer to your PC or add a new printer to your home network, you can usually start printing right away. Windows supports most printers, and you probably won't have to go out of your way to install special printer software.

Refer the link below: Fix printer problems

Fix printer connection and printing problems in Windows - Microsoft Support

I suggest you to visit the Manufacturer website and try to download the latest drivers and check.

HP Officejet 4622 e-All-in-One Printer

http://support.hp.com/us-en/product...-Printer-series/5101229/model/5218809/drivers

Hope this information help.

Regards,

Guru Kiran