Windows 10: HP Audio Centre

Hi there! I was experiencing some issues with HP audio centre so I thought to reinstall the software. When I uninstalled it, there was no issue but when I went back to Microsoft store for the software, it was not there. The software is unavailable for me. I used to get updates for the software from Microsoft store but it is no where to be found now. Can anyone plz help me to resolve this issue

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio output issue - Windows 10

Hi,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the computer?
  

I suggest you to try the troubleshooting steps listed in the articles listed below:

• Fix sound problems in Windows 10
  
• Windows 10 – Audio Troubleshooting Tips
  

If you’re facing sound issues on Envy 24 monitor speakers, you may try the steps listed in
HP Flat Panel Monitors - Troubleshooting Sound Problems with Monitor Speakers



If the issue persists, you may update the chipset drivers for your PC and check if it works.



Regards,

 

Audio problem

Upon checking, HP Beats Audio is an application that was installed by the OEM (Orginal Equipment Manufacturer) of your computer. The HP Beats application may be connected to the audio driver of your computer. The audio driver of your computer may have an
issue that is why the application is missing. We suggest that you re-install the audio driver of your computer to resolve the issue. Please take note that you need to unplug your external speaker before re-installing the audio driver. To do this, follow these
steps:

• Right click the Windows logo (Start button).
• Choose Device Manager.
• On the Device Manager Window, double-click Sound, Video and Game Controllers.
• Right the audio driver, and then select Uninstall.
• On the Confirm Device Uninstall window, click the Delete the driver software for this device check box.
• Click OK.
• After uninstalling the audio driver, download the audio driver software of your computer. You can download it by visiting the support page of HP.
• After downloading the audio driver software, run the installer.
• Follow the prompts of the installer.
• After re-installing the driver, check if you can access the HP Beats application and also check if your external speakers will work.

Let us know how it goes after performing the steps above.