Windows 10: HP COMPUTER MOUSE DISAPPEARED

NO MOUSE POINTER

:)

 

mouse pointer disappears

Hi,

There are different reasons why your mouse pointer disappears. For us to properly isolate the issue, we need the following information:

• Have you made any changes on your PC prior to the issue?
• Can you please provide the troubleshooting steps that you've done to resolve the concern?

In the meantime, we recommend you to perform the basic troubleshooting steps provided below:

• Unplug and plug your mouse from your device.
• Try to use another mouse and check if the same issue occurs.
• Update your mouse drivers. To know more information about updating drivers in Windows 10, click this
  link.

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.

 

Mouse cursor disappeared

Hello Ruby,

This issue may arise due to an outdated mouse driver or conflicting programs. To address your concern, we suggest that you refer to the troubleshooting steps provided by
Ashish Sondhi on this thread link.

Let us know if you require further assistance.