Windows 10: HP devices with the 'No sound after update' issue

Are there people that still receive this issue after that they go to Built 1803?

:)

 

Sound Issues

Hi Junior,

The change on the sound quality of your device after the recent update can be related to an incompatible driver. As an initial step to resolve your concern, we suggest that you update your driver by following these steps:

• Type Device Manager in the search box.
• Press Enter.
• Click the drop-down arrow for Sound, video and game controllers to view the driver.
• Right-click the installed sound driver and select Properties.
• Click the Driver tab.
• Select Update Driver to update your sound driver.
• If the driver is updated, you can reinstall the existing driver by repeating steps
  1 to 5.
• This time, select Uninstall.
• After uninstalling the driver, restart your device to automatically reinstall the driver.

Let us know should you need further assistance.

 

After installing Windows 10 sound driver is not available in Device Manager and issues with sound.

Hi John,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if sound driver is corrupt.

To assist you better, please provide us the information below:

• When you say that "there is nothing in the device manager for sound gone", is the sound driver available in the Device Manager driver list?
• Are you getting any error message on the computer?

I suggest you to refer to the steps provided in the below Microsoft Help Article and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Please get back to us with an update on issue with sound on Windows 10, we will be happy to help.

Thank you.

 

No audio device in my hp laptop

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I suggest you to follow the methods below and check if that helps:

Method 1: Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2: Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your
sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Keep us posted on Windows related queries and we will be happy to assist you further.