Windows 10: HP Envy 17 Windows 10 laptop continues to run slow despite full reset

Hi,

I have a HP ENVY NotebooK 17-n062na running Windows 10. I have the System Information.nfo file. I couldn't attach it so I have a Google drive link:

NFO File

The main issue is that when browsing the web with Chrome, the computer will slow down to a crawl despite only 2 to 3 browser tabs, especially if some of them are Youtube pages. It does not happen immediately when opening Chrome but over a 1-2 session, I can expect it to slow down and it remains slows unless I restart the computer.

I did a entire PC reset including wiping my personal files. It seemed ok for a few hours but still hanged. I may be mistaken but it is slower since I restored my backed-up files. The slow down was definitely present even before I had restored my personal files however.

I wish I could narrow down the main issue into something more precise rather than 'a slow computer' but I cannot pin anything down. I review the Task Manager when the slow down happens and nothing obviously worrying is apparent to me.

I do not have any specific anti-virus software on my laptop because I have just reset it. I expect that anyone who try to help me will need to take me through the diagnostic sieve to narrow down the vague problem so thank you for your patience.

:)

 

HP Envy Laptop Battery not charging after Windows 10 installation

Hi,

Thank you for posting on Microsoft Communities.

I suggest you to un-install and re-install battery drivers from Device manager and check. Follow the steps:

• Press Windows Key + X.
• Click on Device Manager.
• Expand Batteries and right click on Batteries ACPI and click on Un-install.
• Restart the computer and check.

If the issue persist, I suggest you to visit HP Envy website and check whether HP has released any firmware updates for Windows 10. If so, please go ahead and install them and check with the issue.

 

Using windows 10 on an HP ENVY 17 notebook computer j092nr

What do you mean by "buttons on the top row "? Is this hardware buttons on a Monitor, or a visual display on a desktop screen with clickable buttons?

Is it similar to this problem from a Windows 8 machine?

Screen is dim, brightness control does not work.

Screen is dim, brightness control does not work.

Does your machine have any Slider for adjusting brightness? I know my Toshiba Laptop does in Windows 10 Power Settings.





Here are some links which you might find useful in preparing your machine to run Windows 10.

Software and driver results for: HP ENVY 17-j092nr Notebook PC

HP ENVY 17-j092nr Notebook PC - Driver Downloads | HP® Customer Support

Solution and Update Finder

http://support.hp.com/us-en/product/HP-ENVY-17-Notebook-PC-series/5354973/model/5388087/solutions

HP Notebook PCs - Updating the BIOS

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Can my computer run Windows 10? Run Device & App Compatibility Tool

Can my computer run Windows 10?

How to manually run Windows 10 Compatibility Appraiser

How to manually run Windows 10 Compatibility Appraiser

HP Support Forums

http://h30434.www3.hp.com/