Windows 10: HP Envy is not recognized as a device, BUT is on my microsoft store account, need to...

I need access to my Recovery Key, and the only option is on my Microsoft account. I can see that under the Microsoft App store my device is connected to my account BUT under the devices section I can not see OR add my HP ENVY device. It gives me a an error that the serial number could not be verified. I am able to verify it and find the warranty with HP no problem.Help?

:)

 

HP Envy Laptop Battery not charging after Windows 10 installation

Hi,

Thank you for posting on Microsoft Communities.

I suggest you to un-install and re-install battery drivers from Device manager and check. Follow the steps:

• Press Windows Key + X.
• Click on Device Manager.
• Expand Batteries and right click on Batteries ACPI and click on Un-install.
• Restart the computer and check.

If the issue persist, I suggest you to visit HP Envy website and check whether HP has released any firmware updates for Windows 10. If so, please go ahead and install them and check with the issue.

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Uninstall HP ENVY 5020 All-in-One Printer

FWIW, I used the following steps to uninstall an HP Envy 5660 from several machines, always with success. I don't know if "any traces" are left, but I have no problem reinstalling or installing a different HP printer. Remove previous HP Envy 5660 printer drivers by doing the following: a. Turn off printer and uninstall any HP software under programs b. Remove device HP Envy 5660 under Control Panel/Devices and Printers c. Run “printui.exe /s” and under Drivers tab, remove any HP Envy 5660 drivers and packages d. Reboot the PC HTH