Windows 10: HP envy laptop - USB 3 slot incorrectly marked.

Hi there

I thought the USB 3 slots were BLUE by convention. On my Envy Laptop there is one BLUE slot - it's also a charging USB slot. However a Toshiba external USB3 device plugged into that slot has a WHITE Led when active indicating USB 2 speed.

I move the HDD to one of a pair of USB slots on the other side of the computer --not colour coded at all --and Hey presto the Toshiba HDD led goes BLUE indicating it's operating as a USB 3 device. Copying files also indicates it's operating at expected speed whereas connected into what I thought was the "Official" USB 3 slot only gave USB 2 data transfer speeds.

Shows you need to TEST the devices - don't always rely on external labelling etc.

Cheers
jimbo

:)

 

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This should be marked as the official answer.

Thanks!

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That is strange, as my HP Envy Desktop has the blue for USB 3 and shows black for USB 2 and they are correct. I was wondering IF maybe the sata connection wires are not plugged in correctly from the motherboard? But, glad you got it figured out, anyhow.

 

All the Notebooks I've worked on that had USB 3.0 ports were blue and marked on the case as USBSS [for SuperSpeed]. They also had drivers for USB 3.0 in Device Manager, separate from USB 2.0 drivers. Note: in my experience the USB 2.0 ports are bootable but USB 3.0 usually aren't, don't have basic drivers in the BIOS so have to rely upon the Operating System to load them.

 

HP has excellent Maintenance and Service Guides, where one can find all sorts of information.


I'd suggest you look for the one pertaining to your Notebook -look with the Part Number HP Notebook PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support