Windows 10: Hp Envy x360 M6 no keyboard or mouse after Creators update

I have an HP Envy x360 m6 laptop. Was working fine, did the creators update and now keyboard and touchpad don't work. External USB kb/m work fine. Things I have tried:
System restore - doesnt see any point
Restore to previous version - doesnt work
Un-install/re-install / update drivers
Turn off "Fast Startup"
WSUS offline installed all available Windows updates
Unchecked "Allow this device to turn PC on" in device manager power mgmt options for both devices.

It is a friend's laptop and backup/reload is not really an option as he has his student licenses of some software on there and we already contacted those companies and get the impression they will NOT re-activate it for him as his class is over.

:)

 

HP Envy X360 Screen Flashing Issue

Having the same very issue with a HP ENVY x360 m6 Convertible

 

Windows 10 Anniversary update error code 0x80004005

The computer that I have is an HP ENVY x360 m6 convertible. It is about 5 months old.

 

Hi

I notice that there are a few issues with this and that power resetting has resolved in some cases.

HP Notebook PCs - How to Power Reset your Laptop​ | HP® Customer Support


Also, I assume that you have downloaded the latest drivers from HP?


HTH

 

I have tried the power reset a couple times. I did download misc drivers from the HP website. I tried basic chipset, virtual buttons. Any idea what others might specifically relate to this?

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

 

Hi there,

Does the keyboard and touchpad work in a dos environment?
Try booting into safe mode and see if it works there !

Could also check in bios to make sure they are not disabled

First though, and to be sure, check you are not in entertainment or tablet mode, the keyboard and touchpad are disabled in these modes.



HTH

 

Keyboard and mouse both work in BIOS, and boot-able discs like Linux or WinPE so it's not hardware. Tablet mode and battery saving mode are both off.

 

ok wow,

runnig out of ideas...

Download the latest drivers from the hp website

• Synaptics TouchPad Driver (Windows 10 v1607) 19.3.11.37 Rev.C

Boot into safe mode, uninstall all drivers relating to touch pad and keyboard (if any)
reboot
install the lastest drivers downloaded earlier.

 

Confirm that your computer is: HP ENVY x360 - m6-aq105dx
What is the version and build of the operating system?
Is it x64 or x32?
Open administrative command prompt and run: sfc /scannow and post the results.

10 Ways to Open the Command Prompt in Windows 10

Update the UEFI diagnostics and run them overnight in extensive mode. This will rule in/out any hardware problems:

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


Do you have the latest bios:

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


For this driver which one are you using:

1) HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


2) HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


When you reinstalled drivers did you manually install them from the HP web site or did you use the HP support assistant?

Please click on file explorer then click on swsetup then copy and paste into the thread.

 

Model confirmed: HP ENVY x360 - m6-aq105dx
OS: Win 10 Pro x64, Version 1703 Build 15063.296
Updated to newest BIOS.
Confirmed it is not hardware as keyboard and touchpad both work in boot-able OS'
Currently touchpad is working, but keyboard is not.
I have only re-installed drivers manually, not through HP support assistant

 

Well I broke down and formatted / re-loaded the laptop. Keyboard worked all the way through the setup up until I was actually in Windows. Now it does not work again. Downloaded and installed ALL the newest drivers from HP website. No luck.

 

So I just did another wipe and re-load but didn't connect to a wifi network during setup. Keyboard and mouse work in Windows, BUT within minutes of connecting to wifi it starts pulling in drivers and kicks the keyboard. So it must have to do with that!

 

Hi

Sounds like you are having it rough.

Hang in there, it will get sorted.

As you have found out by the harshest means possible, "Reformat", this is a driver issue.
Can you roll back the drivers and try changing the group policy as shown below.


Try here
How to Prevent Windows from Automatically Updating Specific Drivers

and here

How to Stop Windows 10 From Automatically Updating Hardware Drivers

 

Is there any news on this issue? My wife's laptop has the same problem. Builtin keyboard and touchpad stopped working sometime during the last few months, and she has been using it with an USB keyboard and mouse. Of course, now she has to go on a long business trip and we haven't been able to fix this problem.

The builtin keyboard+mouse work as long as we're in the BIOS menu or the HP Diagnostic tool. I have tried to reinstall both the newest and some older versions of all the chipset drivers available on the hp support site, and also the ELAN Touchpad driver. (For the keyboard I don't see any special driver available; windows installs the standard PS/2 keyboard driver).

Sensors work, the device display rotates when I turn it around.
The laptop is not in the Windows Tablet Mode and all boxes in Ease of Access are unchecked.

The model number is hp Pavilion x360 13-u102ng, Windows 10 Home.

And yes, all latest updates from Windows Update and HP Support Assistant are installed, including BIOS and firmware updates.

For some silly reason there were no restore points created so cannot try that. (I have now enabled that so in the future it will help.)

 

Windows has an option to turn off the feature where it updates drivers. This may allow you to use the keyboard.
Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials