Windows 10: HP Factory Reset stuck on a clear TPM screen.

I have a HP Laptop and tried to reset it to give to my daughter. I am now seeing a black screen with a blue box asking to clear the TPM. I have tried the F12 and the volume up and down. I have tried to turn it off but it pops back up on the same screen. My mouse isn't working nor my touch screen.

Any help would be awesome.

:)

 

Clear tpm

Hi I'm trying to reset my laptop to factory settings and its saying clear TPM. Or configuration change was requested for this computer's TPM.

 

Need help on whether to clear TPM on not

Hi guys,

I was doing reset my Windows 10 Dell 5559 laptop to factory Setting.

got this message after screen had stuck on 99% during reset the message displayed is

"A configuration change was requested to clear this computer's TPM (Trusted Platform Module)

WARNING: Clearing erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys.

Press F12 or Volume Up to clear the TPM Press ESC or Volume Down to reject the change request and continue"

I tried a lot to know what it is actually ,but failed to understand

I just don't know whether to press F12 or ESC, and what if I press ESC is it ok?

(please advise , the laptop is running since 8 hours.)

Thanks

 

Need help on whether to clear TPM on not

It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm