Windows 10: HP Fingerprint Device not showing in device manager

Hello. I have an HP Elitebook 745 G5. My fingerprint reader isn't showing in device manager at all yes the integrated one. Maybe there is a driver I need to install or a BIOS setting? I don't know, so please help.

:)

 

Fingerprint scanner not showing in device manager and biometrics in settings.

Hi user131, my name is John D. an independent advisor happy to help you with this.

Based on the information you provided, it seems that the fingerprint scanner is not showing in the device manager and biometrics in settings. To troubleshoot this issue, I would recommend trying the following steps:

> Restart your computer and log in using the pin.

> Open the biometric section of the device manager and right-click on the scanner. > Select Enable from the context menu.

> View hidden devices in Device Manager by clicking on the View menu and selecting Show hidden devices from the list of options.

If you are able to view the biometric devices after making these changes, it indicates that these are either disconnected, not working, or disabled from the BIOS.

You can also check this: https://silicophilic.com/fingerprint-scanner-no...

Or this: https://windowsreport.com/biometric-devices-not...

I hope this information is helpful to you.

Best regards,

John D.

Independent Advisor

 

fingerprint is not on my device manager

Hi, and thanks for reaching out. I am Zainab, an Independent Advisor and a Windows user like you. I'll be happy to help you out today.

I understand how important it is for you to resolve this issue. Nothing to worry I will do my best to help you out. Just to confirm the fingerprint driver is not listed in Device Manager? Have you made any changes or updates before the issue?

If the driver is not listed, try these steps:

-Press the Windows key and X on your keyboard and select Device Manager

-Click the "View" tab > Choose "Show hidden devices"

-Select the arrow next to Biometric Devices to expand it

-Please right-click on the fingerprint driver



-Select Update driver

-Then select Browse my computer for drivers

-Choose Let me pick from a list of device drivers on my computer

-You'll see a list of pre-installed drivers > Select the first driver on the list and click on Next.

If the driver is still missing after showing the hidden device, you can download the driver from your device manufacturer's website.

I hope the above information helps. Please let me know how it goes.

Best Regards,

Zainab.

 

device manager not showing correct cpu

this one has me confused, .When i look in device manage under processors it is still showing my old q8200 cpu and ive upgraded to the q9650. why would it not show this in device manager? , The bios shows it, cpuiz shows the q9650, the vista basic information shows it but not under device manager/ should I be concerned about this ? any ideas would be great thanx Dragon