Windows 10: HP Laptop bluetooth fails to add JBL earbuds - unable to pair

Discus and support HP Laptop bluetooth fails to add JBL earbuds - unable to pair in Windows 10 Software and Apps to solve the problem; My HP Pavilion Laptop is unable to find via bluetooth my JBL earbuds. My earbuds are fully charged and blink blue indicating they are connected. They... Discussion in 'Windows 10 Software and Apps' started by Nancy Chadwick, Jan 23, 2025.

  1. HP Laptop bluetooth fails to add JBL earbuds - unable to pair


    My HP Pavilion Laptop is unable to find via bluetooth my JBL earbuds. My earbuds are fully charged and blink blue indicating they are connected. They do work on my desktop. My laptop is fully updated. When updating the bluetooth drivers, message tells me windows has determined that the best driver for this device is already installed. The JBL earbuds DID previously work, however when recently trying them, they could not connect. Any suggestions on how to get my laptop able to add new device of earbuds? Thanks!

    :)
     
    Nancy Chadwick, Jan 23, 2025
    #1
  2. Amy Shaw1 Win User

    Unable to connect my JBL earbuds to my HP laptop (Windows 11 64 bit 22H)

    I am unable to connect my JBL earbuds to my HP laptop (Windows 11 64 bit 22H). The laptop is requiring a code to pair the JBL earbuds via bluetooth. I spoke with JBL support and they stated that they do not require a PIN to do such a thing. I did try the generic codes they did provide but none worked. This laptop is new so why won't it connect to these bluetooth earbuds? I have confirmed the bluetooth driver is up-to-date. HELP!
     
    Amy Shaw1, Jan 23, 2025
    #2
  3. eischech Win User
    laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

    The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

    Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
    Moto G Power (2021) cellphone, Android v11
    Soundcore Liberty 3 Pro earbuds w/ the latest firmware
    Soundcore app (Android)

    The phone has no trouble connecting to the earbuds, but:

    -- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

    -- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

    -- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

    So:
    -- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

    -- Things I've tried, after looking at lots of online suggestions (none of them have worked):

    : Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

    : Restarting the laptop and the phone, and turning them off and then on again, separately and together.

    : Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

    : Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

    : Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

    : Running Windows' Bluetooth troubleshooter.

    Suggestions?

    Thanks --

    I'm also sending this request to HP, Motorola, & Soundcore tech support.
     
    eischech, Jan 23, 2025
    #3
  4. HP Laptop bluetooth fails to add JBL earbuds - unable to pair

    Bluetooth Earbuds unable to pair

    Hello! I have Raycon E50 bluetooth earbuds, and they are not pairing with my HP Envy 360x computer. When I put my earbuds in pairing mode and bring up the bluetooth menu on my laptop, they come up as an option for connecting. When I click on them, the
    menu just says "connecting..." forever. I don't know what to try, any sugestions?
     
    Will Schwarz 113, Jan 23, 2025
    #4
Thema:

HP Laptop bluetooth fails to add JBL earbuds - unable to pair

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