Windows 10: HP laptop doesn't connect with external monitor using USB-C

Hello all, I have been using an HP laptop W11 Business with an external monitor Dell U3821-DW for years. I connect the laptop with a USB-C cable to the monitor's USB-C upstream port. Then the laptop is connected to power, internet and the monitor with one cable. This morning it suddenly stopped working. The laptop does charge and is connected to the internet, but the monitor function does not work. When I go to project > second screen only nothing happens. There is nothing wrong with the cable because with another laptop it does work. So I suspect a driver problem. But which driver? Any

:)

 

USB-c Connection to Monitor will not work on HP Spectre x360

Hi Justin Ross2，



Welcome to Microsoft Community.



It sounds like you've performed a thorough set of troubleshooting steps to address the issue with connecting your new monitors to your HP Spectre x360 via USB-C. Based on the information provided, it seems that the USB-C connection is recognizing the display but is encountering issues when attempting to configure the display settings.

Here are a few additional suggestions and considerations to help you troubleshoot and potentially resolve the issue:

1. Check USB-C Port Functionality: It's possible that the USB-C port on your laptop may not be fully compatible with the display or may have limited power output. Try connecting another USB-C device (such as a smartphone or external drive) to the same port to see if it functions properly. If it does not, there may be an issue with the USB-C port itself.
   
2. Try a Different USB-C Cable: Sometimes, the issue can be related to the USB-C cable. Try using a different USB-C to DisplayPort cable to connect the monitor and see if that resolves the issue. Additionally, ensure that the cable supports the necessary specifications for video output.
   
3. USB-C Alternate Mode: Some USB-C ports support "alternate modes" for video output. Check the specifications for your laptop to confirm if the USB-C port supports video output and if it requires any specific configurations or settings to enable this feature.
   
4. Update Monitor Firmware: Visit the ASUS website to check for any available firmware updates for your ASUS PA279CV monitor. Firmware updates can often address compatibility and functionality issues with different devices.ASUS USA
   
   Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
   
5. Contact Manufacturer Support: Consider reaching out to HP support to inquire specifically about the USB-C port capabilities and potential limitations. They may be able to provide more detailed information or additional troubleshooting steps based on the specific model of your laptop.Official HP® Laptop & Desktop Computer Support
   
   Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
   
6. External Docking Station: If USB-C direct connection continues to pose challenges, consider using a USB-C docking station with multiple display outputs to connect your monitors. This can help bypass any potential issues with the laptop's USB-C port and provide additional connectivity options.
   
7. Testing with Another Laptop: If possible, try connecting the ASUS PA279CV monitor to another laptop or device that supports USB-C video output to verify if the monitor is functioning correctly with a different source.
   

Given the comprehensive nature of the troubleshooting steps you've already taken, it seems that the issue may lie in the specific compatibility or configuration of the USB-C video output. Exploring alternative connection methods or seeking further guidance from HP support may help in resolving the issue.

Personal information deleted by the moderator. See the Microsoft Community for more information on how you can protect your privacy.



Thank you for your patience and understanding, if you have any questions, please feel free to leave us a message.



Best regards

Brandon | Microsoft Community Support Specialist

 

Type C USB to connect external monitor shows limited connectivity

I am unable to connect my DELL monitor with my laptop using HP Docking station as it is giving limited or no connectivity message. The docking station is connected to the laptop through TYPE C USB.

Can anyone suggest any solution for it?

 

Laptop External Monitor Problem

Thank you once again, I will explain:

• Today 10th November 2016 - After monitor eventually successfully connects to my HP laptop, in my absence when the laptop/monitor powers off, I get NO re-connection problems during the day
• Tomorrow 11th November 2016 - After laptop and monitor has been restarted following, shut-down, power offs(laptop + monitor) I will be stuck once again with exactly the same problem

In my display settings each morning, my HP laptop shows it is connected to my external monitor, however there is no display on the external monitor for a vast amount of time, just randomly suddenly appears.?