Windows 10: HP laptop is stuck on black screen

I reset my laptop back to factory and it took a while to delete everything but when it was done it was just stuck on the blank screen so I came home from work and tried turning it back on and it's still blank screen and when I move the mouse, you can see the pointer for a second then it goes back away. What can I do to fix it?

:)

 

Windows 10 stuck at black screen


hi, i tried upgrading my windows 7, but failed 5 times.
step 1 on copying files are 100%
step 2 installing features n updates are 100%
step 3 FAILED, it stuck on black screen and freeze, nothing i can do besides force restart and its restored to my windows 7 back.

any idea how to solve this? it's always stuck at 75% step 2 and when go to step 3 is freeze ( 5 times in row, i'm thinking give up or buy new laptop with windows 10*Biggrin*Biggrin*Biggrin)

p.s i'm currently downloading ISO file to blank DVD hopefully it's works

 

My hp laptop screen goes black randomly

Hi afrozahmed1,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. What is the model of HP laptop you are using?
   
2. Does the black screen occur while using the PC or while restarting the machine?
   
3. Are you aware of any changes happened on the computer prior to the issue?
   
4. Which version of Windows you are using? (To check, type:winver in start menu and hit enter.)
   

I appreciate the time you have taken to resolve this issue. There can be many reasons for booting to a black screen.
These screens may appear with or without the mouse pointer.
The main causes are Problems with the driver for your display adapter or incompatible application.

I would suggest you to follow the steps mentioned in the article on
Troubleshoot black screen or blank
screen errors,
refer the section
I see a black or blank screen after signing in to Windows 10.

If that doesn’t help, I would also suggest you to go through the article provided by HP on
Troubleshooting Screen Issues (Windows 10, 8, 7),
refer the section No image on the screen, or the screen is blank.


Disclaimer: The article include the step of updating BIOS. Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems
that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

HP Laptop occasional Black Screen

Hello Tom,

Just need couple of information to help you better.

• What is the make and model of your Laptop?
• When you face black screen issue do you see any error message/code?
• Do you see multiple Display drivers in Device manager?

Ideally there should be only one display drivers listed in device manager, If two drivers are seen possibly you could have installed two drivers or automatic updates should have installed the display drivers.

Sometimes Drivers are updated, however they may not be able get synched to the server to download the drivers. If you are not sure if the drivers are up to date you can go to manufacturer website and check for the release date and version.

When you update the troubleshooter it checks for the version and if any latest version it will update the drivers.

If you are unsure genuine drivers are installed on your Laptop, You can uninstall the drivers and download the drivers from manufacturer website and install them on your computer.

Troubleshoot black screen problems

Troubleshooting black or blank screens in Windows - Microsoft Support

Blue Screen of Death (BSOD).

Redirecting



Refer the below steps to uninstall the drivers.

Uninstall the display drivers.

• Press Windows key + X and select
  Device Manager.
• Search for Display Adapter and expand it.
• Right click on the Display Adapter
  and select Uninstall.
• Follow the onscreen steps.

Reinstall the drivers from the manufacturer’s website.

Go to the manufacturer’s website and then download the latest network driver. Once you have successfully downloaded the driver you can install the driver.

Drivers and updates for HP Laptop.

http://support.hp.com/in-en/drivers/



Get back to us if you need further information on your query we will be happy to help you.