Windows 10: HP laptop web cam not working

Dear I am Gulab KatkarI have Issue of my laptop web cam . Mode details are below.ACPI X64-BASED PC MODEL HP HP LAPTOP 15s-fq2xxx web cam not working how to repaire

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My computer cannot find my web cam

I have tried the following suggestion but it does not work as NO CAMERA shows up ANYWHERE under device manager, as if it doesn't exist, but there is one - I have an HP ENVY Laptop 17m-ce0xxx using Windows 10. Any thoughts?

First we can try uninstalling and re-installing the web cam from the device manager. To do this follow the steps below:

1. Click on Start, in the Start search bar type device manager and then press enter.

2. At the device manager window, please check if you see the web cam, right click on the web cam and then click on uninstall.

3. Restart the computer, the web cam will be automatically installed.

4. Check if the web cam is working.

 

Web cam not working.

Hi Maryo,

We need more information about your concern. Is this a built-in web cam or an external web cam? If it's an external web cam, we suggest that you try and use other ports and see if it helps. You can also try to download the web cam driver through the manufacturer's
website.

Looking forward to your response.

 

Web cam on Skype

Hi Martha,

Thank you for posting in Microsoft Community.

Have you updated the drivers for the web cam?

Does this issue occur only on Skype?

I suggest you to install the attest drivers from the manufacturer website and check if it helps.

To install the driver updates follow the below steps.

• 
  Open run command window( Windows key + R) and type devmgmt.msc
  
• 
  Right click on driver and select update driver software.
  
• 
  If the driver updates are not available install it from manufacture website.
  

Please reply to us with the status of the issue.

Thanks.