Windows 10: Hp LJ M28 MFP Printer detectd as software device under windows 10 64 bit

Discus and support Hp LJ M28 MFP Printer detectd as software device under windows 10 64 bit in Windows 10 Drivers and Hardware to solve the problem; HiI was using my HP Laserjet printer model m28 mfp under windows 7 and it was working full fine ...windows 7 installed it normally and its working... Discussion in 'Windows 10 Drivers and Hardware' started by samer_73, Jul 21, 2022.

  1. SAMER_73
    samer_73 Win User

    Hp LJ M28 MFP Printer detectd as software device under windows 10 64 bit


    HiI was using my HP Laserjet printer model m28 mfp under windows 7 and it was working full fine ...windows 7 installed it normally and its working fully fine the day i got windows 10 and updated my os ... problems started ... my printer and also an samsung printer is detected as a software device and windows i s unable to connect to it .... windows some how see the printer as a software device but not as hardware ... any one can help yours sam hadman

    :)
     
    samer_73, Jul 21, 2022
    #1
  2. ANGELOSALERNO
    AngeloSalerno Win User

    Unable to install HP Printer software.

    I tried this resolution:

    Solved: Re: DIFxAPI.dll missing HP 4520 Envy - HP Support Community - 6341942

    Still getting the following error message

    call to driverpackageinstalll return error - 536870347 for package c:\program files (x86)\hp\hp laserjet mfp m28-m31\driverstore\YetiV4\hypclms26_V4inf: The 32 bit version DIFzAPI does not work on WIN64 sys. A 64-bit version of DIFxAPI is required.

    I verified that the OS Windows 10 Home is 64 bit. Right-click on This PC then left click on properties.

    The printer software fails at step 1. giving that error message when clicking on details.

    I tried installing the 32 bit just to see what happens the same issue.

    I tried sfc /scannow as well as

    the following command as an administrator in DOS

    DISM.exe /Online /Cleanup-image /Scanhealt

    DISM.exe /Online /Cleanup-image /Restorehealth

    Also tried factory reset on the Surface Pro X

    Still havig the same issue.

    Is it possible that the OS on Surface Pro X is corrupt?
     
    AngeloSalerno, Jul 21, 2022
    #2
  3. JACEE
    Jacee Win User
    Jacee, Jul 21, 2022
    #3
  4. D RRAO
    D RRAO Win User

    Hp LJ M28 MFP Printer detectd as software device under windows 10 64 bit

    Printer connected to PC is not displayed

    I am using HP Laserjet printer MFP M28-31 and it is connected to my laptop and this model is listed in the devices and printers. But this printer is not displayed in the Print Box, as such I am unable to print Can someone guide me why it is not displaying
    when I want to print a document?

    Tks

    DR Rao
     
    D RRAO, Jul 21, 2022
    #4
Thema:

Hp LJ M28 MFP Printer detectd as software device under windows 10 64 bit

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