Windows 10: HP Notebook Bootup

when I turn it on and log in, I see a black screen because the desktop & taskbar aren't loaded yet

BUT, then I get a blue screen with the error code "REFERENCE BY POINTER". I try going into safe modewhich worked and deleting some things, but it doesn't change anything

:)

 

battery not charging on my hp notebook

Hi,



Thank you for writing to Microsoft Community Forums.



I see that your laptop’s battery is not charging. We would like to know, if you get a message stating plugged in not charging when hovering the mouse over the battery icon.



If you see the message plugged in not charging, I suggest you to refer the troubleshooting steps mentioned below and see if that helps:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand Battery.
   
3. Right click on Microsoft ACPI-Compliant Control Method Battery, and select
   Uninstall.
   
4. Click OK to confirm.
   
5. Restart the computer.
   

You may also want to look at the troubleshooting steps mentioned in the HP articles

HP Notebook PCs - Testing and Calibrating the Battery (Windows) and

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Can't update the HP Pavilion Notebook.

I'm trying to update my system and am getting a message to delete HP Pavilion Notebook - BIOS manually as it is incompatible with the upgrade.

I can't find it to delete it. It's not in the Programs list with the other HP apps.

Any suggestions?

Modified title from: RK

 

Cortana Notebook

In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

To enable Cortana, please follow the steps below:

• Go to Cortana.
• Go to Settings.
• Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

Hope this helps.