Windows 10: HP Notebook only boots in on Troubleshoot and Turn off PC screen

Im having issues with an HP Notebook 15 laptop. It'll only boot in a screen that has troubleshoot and turn off your PC. I can't boot into regular windows and it wont let me change boot drive. I have to bypass the admin password but my client doesn't know the admin password either.

:)

 

HP Laptop Black Screen on boot

You have probably checked HP's documents on this issue? If not, try Step 3 here: hp support document/c03518165

 

battery not charging on my hp notebook

Hi,



Thank you for writing to Microsoft Community Forums.



I see that your laptop’s battery is not charging. We would like to know, if you get a message stating plugged in not charging when hovering the mouse over the battery icon.



If you see the message plugged in not charging, I suggest you to refer the troubleshooting steps mentioned below and see if that helps:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand Battery.
   
3. Right click on Microsoft ACPI-Compliant Control Method Battery, and select
   Uninstall.
   
4. Click OK to confirm.
   
5. Restart the computer.
   

You may also want to look at the troubleshooting steps mentioned in the HP articles

HP Notebook PCs - Testing and Calibrating the Battery (Windows) and

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

HP laptop won't turn on properly

Hi,



Thank you for writing to Microsoft Community Forums.



Do you see the BIOS splash screen/system manufacturer’s logo when it boots?



I suggest to refer to the steps mentioned in the article and let us know if it helps.

HP Notebook PCs -Computer Starts but Screen Remains Blank



If it doesn’t help, try the steps mentioned under section I see a black screen before signing in to Windows 10 of the link:

Troubleshoot black screen or blank screen errors



Hope it helps.



Peer Samie

Microsoft Community-Moderator