Windows 10: hp pavilion blue screen error

Hi Team,

we have some HP-Pavilion laptops over which windows OS installed. It is throwing blue screen error for every now and then. kindly help us on this issue get it resolved. We are uploading MEMORY dump file in compressed file and please do postmortem and let us know. We have took all troubleshooting steps.

:)

 

Blue Screen Error - IRQL_NOT_LESS_OR_EQUAL

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how difficult it is, when the device doesn't work in the way it should. For us to assist you better, we'd like to know more about this.

Which build version of Windows 10 are you using?

We can try a few steps and check if we can fix this.

Method 1: Troubleshoot blue screen errors.

Refer this article on
Troubleshoot blue screen errors and follow the steps provided.

Method 2: Update the drivers and check.

The issue might be related to driver related issues. I'd suggest you to download and run the

HP Support Assistant to update the drivers. You can also download and install the driver updates for

HP Pavilion - 15-cc563st from the HP support site and check.

Please take your time to try the suggestions and let me know the results at your earliest convenience.

Hope it helps.

Naveen M

Microsoft Community - Moderator

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.