Windows 10: HP Pavilion Just six months old

Hello, My personal Laptop I bought from Costco about six moths ago, still under warranty.

Apparently a Microsoft download on windows ten did not down load properly.

I can get get to the sign on screenit is just a blurry screen. I called the Costco Concierge service, we ran a hardware test , all showed no problem, so they switched me over to HP Service. They had me ran some test, than sent me a Microsoft USB

to reload Windows ten. I did tell them from the get go I do not remember my Admin Password, don't even remember entering one, they said no problem.


I received the USB Flash drive,Called HP service, they tried to help me , but said since BIOS was not showing the USB port, I would need to enter the Admin Password,which I do not have.


The Tech said my only option was to return the laptop They are sending me box but said it is my fault for not knowing the Password , and I would need to pay for a new mother board. They would call me with cost once the receive the laptop.


Sorry for the long post, but I now have nine hours of hold time invested, don't think it is my fault that Windows failed to down load properly My fault for not knowing the password-but don't even member entering one


Any other solution??


Thank you


Lou

:)

 

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