Windows 10: HP Pavilion Laptop BSOD Issue

My grandad bought a new HP pavilion laptop on black Friday and in the last 2 weeks or so, somehow since he started using a usb Mouse, its started blue sceening of death at random times, such as browsing the internet using Edge Chromium browser

Ive tried checking the event viewer for the issue, it comes up with the event being a bug check, then after it happened i stopped it rebooting automatically, when checking event viewer it says the computer has rebooted from a bug check, with a list of hex characters

the BSOD said something around Kmode exception not handled, and ive seen warningds and such in event viewer around /driver/WudfRd failed to load for the device.

i have 2 dump files to upload as the one for todays BSOD disapeared like 5 mins after it was created, the BSOD seem to be every 2 days

i thought it was linked to the microsoft wireless mouse drvers, but reinstalling them using the official software didnt work

im out of ideas and i dont want my granddad to have to take the laptop back as he ius beginning to want to, apprently they only happen while hes using microsoft edge, which seems strange



hes running the altest version of windows which should be 20h2 and the latest updates

Dmp files on dropbox - https://www.dropbox.com/sh/itycham2phc69xz/AABlcMMX_PKVl2mPT2EFt3mca?dl=0

thanks

Some event viewer infomation below i think may help

The driver \Driver\WudfRd failed to load for the device PCI\VEN_8086&DEV_8A03&SUBSYS_86AA103C&REV_03\3&11583659&2&20.

The driver \Driver\WudfRd failed to load for the device {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&e872948&0&0.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff8075105a2f4, 0x0000000000000001, 0xffff8000baaafd90). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: a21e8fd0-277b-4cbd-9991-b82acc389494.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

and APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

to the user PETER-LAPTOP\peter SID (S-1-5-21-1240884300-2443414585-1024280006-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

submitted by /u/williamg209
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:)

 

HP laptop - multiple BSODs

I have an HP Pavilion 15-cs0021na, (Intel i3, 8GB, 128GB SSD) running Windows 10 Home, which exhibits the following characteristics:

• On startup, occasionally completes boot, but within 5 minutes, BSODs. with a random error, e.g. Page Fault, IRQL not equal, Memory Management and so on.
• Repeated attempts to reboot then fail with more random BSODs
• Rarely, it will attempt a Startup Repair – which will invariably fail with another BSOD.
• Wiping the hard disk and attempting to install a clean version of the OS (downloaded from Microsoft using Media Creation Tool to USB stick) will get a little way into the process, then fail with BSOD as above.

What I’ve done:

• Attempted clean install as above.
• Run multiple hardware tests on Memory and SSD - HP’s built-in tests, Memtest86, Seagate disk tools. All tests pass with no errors.
• Updated BIOS from Insyde F.04 to F.22 (HP supplied).
• Repeated clean install, same result.

I have now run out of ideas, and am at a loss to understand what is causing these errors. How are BSODs generated if no Windows installation is present? Is it likely that a hardware component other than RAM or the SSD is causing these?

Any and all suggestions will be much appreciated.

 

Quad-Core processor HP laptop appears to have just 2 cores

Dutch news today:

"HP will adjust incorrect indication of 'quad' at Pavilion 17
Olaf van Miltenburg, Friday, December 11th, 2015 13:09, 11 comments • Feedback

HP will adapt the specification lists some 17 Pavilion laptops to ensure that the AMD processor no longer erroneously designated as quad. According to the manufacturer concerned a mistake. Purchasers of the laptop are legally entitled to a repair or replacement.

The mention of the presence of a quad is a mistake that has crept specification lists, says HP spokesman Herbert Wormgoor. "The HP Pavilion 17 is unintentionally put down with a quad-core processor in HP's data sheets. HP has taken action to correct the information. Customers can contact the retailer where they purchased the product for further information and support," the entire states statement from the company.

HP will adapt the information on as many places and stores in light of the steps to take. Details on these steps the company can not give, but the consumer is clear about this. Based on article 17 of Book 7 of the Dutch Civil Code, a product must meet the expectations of the consumer.

The Authority Consumer & Market clarifies that a product is defective if it does not work as promised by the seller or manufacturer for example in advertising or does not meet the specifications. "In principle, you must first ask for repair or replacement, and only then can you reclaim your money," explains ICT lawyer Arnoud Engelfriet increasing.

It involves Pavilion 17 laptops sold in the Netherlands with model numbers p030nd and p031nd and in Belgium as p074nb. If the laptop also supplied abroad with incorrect processor designation is not known. Not only the specification lists mention the presence of an AMD A8-7050 quad-core, also in commercials and on the box was this designation. Based on a CPU-Z screenshot of a user of Hardware.info, and according to testing the site, it appeared earlier this week to deal with a dual-core performance to match. The AMD A8-7050 seems to be used by HP and it would be the first A8 APU with two instead of four cores. The specifications of the integrated Radeon R5 video chip are correct. There are no dual-core APUs of AMD known, the specifications similar to those of the corresponding chip in the HP-laptops."

Translated with google translate.

http://tweakers.net/nieuws/106800/h...vilion-17-aanpassen.html?nb=2015-12-11&u=1300

 

New HP Pavilion laptop

Its a Virgin media superhub I got,And no other devices in household had ever problems with connection,only that new laptop(I did buy wifi adapter,because I couldnt solve the problem myself and it works perfect.
HP pavilion 17
Product number: J5B89EA#ABU
Serial number: 5CD4246P34
it uses broadcom wifi adapter
If it helps will be greatful to hear from u any advices.