Windows 10: Hp pc stuck on the lockscreen

I have a office computer hp compaq elite 8300 i'm pretty sure and i decided that i would do a factory reset since i was having some slowness, but when it finished it was stuck on the lockscreen. It shows the wallpaper and date like normal but it doesn't respond to any input from my mouse and keyboard. I go through a bios screen so i know it's not a problem with the keyboard since i have to press f1 to boot it.

:)

 

Stuck on lockscreen

Hi,

To better assist you with the issue, please provide the following information:

• When did the issue happen?
• Were there any changes made on your computer prior to encountering the issue?
• If possible, please provide us a screenshot of your login screen.

We're looking forward to your reply.

 

Windows 10 stuck at lockscreen.

The windows 10 is stuck at lockscreen. i am not able to use my Keyboard and mouse. There is no response to keyboard and mouse.. I am unable to enter the password to log in. windows 10 was working fine after the upgrade..but after that when i restarted
it... It got stuck at the lockscreen. The lockscreen clock and other indicators like battery and wifi are showing properly.. Can anyone help..? Is their anyone who is facing same issue..? Help!!

 

Stuck on Windows 10 lockscreen

Hi Jahvanie,

For us to better understand the issue you're experiencing, kindly answer the following questions:

• Can you tell us the app or program you've deleted?
• Have you already tried the suggestions posted by Ratandeep in this thread?
  If you still haven't, you may give that a try. Quite a few people found it helpful.
  

We'll be looking forward to your reply.