Windows 10: HP printer compatibility issue with Windows 11 on new Dell computer

I bought a new Dell computer - Inspiron 15 3520 with Windows 11. When I try to print to my HP Officejet 5740 and open my print queue I get the following message "Get an app to open 'ms-print-queue'. Your PC doesn't have an app that can open this link". I have installed updated drivers and then I also removed and reinstalled my printer but that does not resolve the issue. I also instaIled the HP Smart app but that also didn't fix the issue. It seems to be a problem specifically related to the "print queue". Is there a compatibility issue between a Dell computer with Windows 11 and an HP prin

:)

 

Are all new HP printer compatible with windows 11?

Are all new HP all In one wireless printers Compatible with windows 11?

 

Printer compatibility with Windows 11

I bought a new HP computer with Windows 11. It will not print to my existing HP Officejet 4650 printer, evidently some kind of compatibility problem.

I have tried to install updated printer drivers.

Does an HP computer with Windows 11 not support an HP Printer??

Is there anything I can do to get these two seemingly compatible devices to work together?

Thanks, Steve

 

Compatibility of printer

Hello,

Thank you for posting your query on Microsoft Community.

With the issue description, I understand that after upgrading to Windows 10 operating system your computer is not detecting and installing the HP Printer. I will certainly help you in getting this fixed. I would appreciate if you could help me with more
information:

• Is this a wired printer or wireless printer?

I would like to tell you that you have to make sure that the printer is enabled in “devices and printer” by following below steps:

• Press “Windows key”, click on “Settings”
• Click on “Devices”, now click on “Printer & Scanners” in the left pane
• Click on “Devices and Printers”
• Right click on the printer and “Enable” it, Now try to use the printer.

There might be a possibility that while upgrading/installing Windows 10, printer drivers might get corrupt. Hence you are facing issues while printing. I would suggest you to follow the below methods and check if that helps:

Method 1:
Printer Troubleshooter

The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while printing. I would suggest you to run this troubleshooter to check if there is any issue while printing. Refer
top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Printer troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2:
Uninstall and Reinstall the Printer's Driver

Step 1: Uninstall the Printer's Drivers

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Printer from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
the corrupted drivers from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2:
Update Driver Software from the Manufacturer’s website:

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers available for the printer model and then install it by following the instructions given in the website.

Try method 3, if the issue persist

Method 3:
You may check the compatibility of the printer by following below mentioned link:

http://www.microsoft.com/en-us/windows/compatibility

If the printer is not compatible with the computer then follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer
and check if the issue persists

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.