Windows 10: HP Printer driver not available

I use 2 different Printer in 2 locations. This time, the message on my computer is that the driver is unavailable. I tried uninstalling and reinstalling, but still same message. Help!

:)

 

Unable to print using HP 6000 printer

Hi Ole,

Welcome to Microsoft Community and thank you for posting your query.

Let’s try simple troubleshooting steps and check if this help in resolving the issue. Follow the below methods.

Method 1.

I would suggest you to run Printer troubleshooter to diagnose the exact issue and fix it.

• 
  Type troubleshooting on the search bar and click on
  Troubleshooting.
  
• 
  Click on Troubleshooting and click on print on
  printer Hardware and Sound.
  
• 
  Click on Advanced on the Printer troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Printer troubleshooter.
  

If the issue still persist, try the below provided information.

Method 2.

I suggest you to uninstall the printer driver and then reinstall the latest driver from the manufacturer website. Follow the steps:

Step 1.

• 
  Press Windows key + R.
  
• 
  Type devmgmt.msc in the box and hit
  Enter.
  
• 
  Go to Printer queues and uninstall the driver.
  

Visit the below link and download the latest printer driver.

http://www.support.hp.com/us-en/pro...ter-series---E6/3866939/model/3866948/drivers

If the printer driver is not available for Windows 10 you can try installing the printer driver is compatibility mode.

• 
  Download the latest printer driver from the manufacturer’s website.
  
• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Windows Update KB4022725 breaks hp network printer driver

The following steps worked for me:

1. Remove HP printer via classic Control panel>Hardware and Sound>Right click on HP printer to remove it. OR Windows Settings> Devices>Printers and scanners>Click on HP printer in list and Remove device.

2. Remove HP Basic printer driver via classic Control panel> Uninstall a program (Remove e-Print via Windows Settings). OR Windows settings> Apps> HP driver uninstall and HP e-Print uninstall.

3. Open up the run command with the "Windows Key + R" key combo. Type printui.exe /s and click OK opens Print Server Properties.
Click on Drivers tab. Under installed printer drivers look for HP e-Print click on it and click Remove at the bottom and then exit.

4. Open Windows Settings or classic Control Panel and add printer. If your printer is connected to your network via Wi-Fi or Ethernet windows will find it. Select your printer and windows will install the driver.
Do not use printer driver from HP as this will re-install e-Print.

I hope this helps someone.
PS HP sort your software out; many people are using Windows 10 and they don't need to struggle to get HP products to work!

 

HP Printer driver installation issue


Try adding the printers manually in control panel. (Meaning without running the HP driver CD).

1. Turn on your printer and make sure it is connected to the network.
2. Open the Control Panel
3. Click on Hardware and Sound.
4. Double-click the Add a printer icon.
5. Select "Add a network, wireless or Bluetooth printer" and click Next.
6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".

If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
Click Next.
If during the install, Windows asks for drivers, point to the location of your printer drivers."

IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.