Windows 10: HP Printer install issue

i'm being blocked by administrator to run HP install software for my printer. I have administrator rights on my computerP

:)

 

HP Printer driver installation issue


Try adding the printers manually in control panel. (Meaning without running the HP driver CD).

1. Turn on your printer and make sure it is connected to the network.
2. Open the Control Panel
3. Click on Hardware and Sound.
4. Double-click the Add a printer icon.
5. Select "Add a network, wireless or Bluetooth printer" and click Next.
6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".

If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
Click Next.
If during the install, Windows asks for drivers, point to the location of your printer drivers."

IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.

 

Hp printer

Hello Vanessa,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the model of your printer?
• Were there any recent changes made prior to this issue?

Meanwhile, we suggest that you perform the troubleshooting steps in this
article
on how to resolve printer issues in Windows 10.

We look forward to your response.

Regards.

 

HP Printer driver installation issue


Greetings,

I'm doing some tech support for a friend of the family, and I'm having trouble with installing her printer drivers. She has 2 printers hooked up to her wireless network, both HP products - that aren't being detected by the driver installer when it comes to that stage of the install process.

Not sure it matters, because we know the printers are working fine on other computers, but there is a M1212nf MFP and a P1606dn.

I've inquired with HP via their forums (after giving up on their email submission system) and was referred to this page: HP Printers - Printer Not Found During Network Driver Setup (Windows) | HP® Customer Support


I'm just wondering if anyone has any other suggestions as to what I can do. The lady I'm doing this for is insisting on tracking hours and paying me, and is busy enough that I have to work around her schedule, thus I want to have as many options as possible to try when I'm there on Wednesday.