Windows 10: HP Printer is constantly being offline and the HP Smart App is moving slow

Having issues with our HP 7740 Pro going offline constantly and we have tried everything. This is very discouraging as it is the second HP printer that we have had that continues to do this.

:)

 

HP Printer Offline and Slow to Print

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your printer shows offline and there is a delay in printing.



1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?



HP Print and Scan Doctor is an application software from HP that can help you eliminate any issues with your HP Printer or Scanner Devices. If you are having commons problem with your HP printer or scanner
you can download, install and run HP Print and Scan Doctor Utility to easily scan for the error and troubleshoot them automatically.



Method 1:



Step 1: I suggest you download and run the
HP Print and Scan Doctor and check if it resolves the issue.



Step 2: I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.



Method 2:

If your printer is slow to print, I suggest you refer and follow the suggestions from
HP Printers - Slow Printing (Windows)




Additional Information:

Change a printer’s status from “offline” to “online”

https://support.microsoft.com/en-us/help/4027988/windows-10-change-a-printers-status-from-offline-to-online



Hope it helps.



Regards,

Zaki

 

HP Printer Offline and Slow to Print

I updated to Windows 10 from Windows 7 a couple of weeks ago. At that time, I re-installed the HP printer s'ware as it popped up during/after the Windows 10 update. In fact, I installed twice as first attempt didn't complete. I was able to print, however,
it took a lengthy time to do so. Then yesterday, I got the "O/L" msg, it stayed on for about a minute, then it dropped & the printing msg appeared & the print process started. It prints one line of text, pauses, then prints second line, etc until document
printed.

With Windows 7, there would be a short delay when I hit Print, the print connect msg would pop up & the printer initiated printing continuously w/o any pause/delay.

 

HP Printer shows Offline

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your HP printer is offline. I’ll certainly assist you with this.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the HP article
HP Printers - Printer is Offline (Windows) and see if that helps.



You may also want to refer the troubleshooting steps mentioned in the article
Troubleshooting offline printer problems and
Change a printer’s status from “offline” to “online”.



Let us know how it goes, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator