Windows 10: HP Printer won't work

I am getting a warning that I cannot upload or down load documents because my cached credentials have expired. It wants our email address, and a pin number. Is this for the printer or the word program, outlook, WHAT?

:)

 

I have windows 10 and my printer is HP OFFICEJET PRO 8610. My laptop says it is offline What do I do?

Hi Donna,

Thank you for posting in Microsoft Community.

• Have you installed all pending Windows and driver updates?
• Did you make any changes to your computer prior to this issue?

I suggest you to refer the link below and perform the troubleshooting steps suggested.

Solved: Printer Offline and HP Support for Windows 10 won't come up - HP Support Community - 5323205


Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Can't get my HP Printer to work on Windows 10

Greg,

I am having the same issues with my HP3600n Color LaserJet not working after upgrading from Windows 7 to Windows 10. I have followed your November 8th Post, details below:

Step 1 - Plug printer in by USB, power on printer, watch for animation in System Tray shown while searching for driver.

• There was no animation in the system try after plugging in the USB cable and powering on the printer.

Click on it to monitor driver install. It may ask to go to Windows Update to pull in the driver.

Step 2 - Type Devices and Printers in Start Search box, open location, do you see the printer there?

• Yes. The printer is listed.
• Set as Default, if it won't print right click to Troubleshoot.
  • The printer responds to a print request but, instead of printing the sent job it prints out a PCL error as follows:

PCL XL error

Subsystem KERNEL

Error: IllegalTag

Operator: 0x98

Position: 3

Step 4 - Typed "Update" in Start Search box, Check for Updates, install all including Recommended, expediting restart when requested, going back to Check for more until none are offered.

• Received notification "Your device is up to date. Last checked: Today, 2:52 PM (it is now 2:52 PM)

Did the printer driver arrive? No.

Step 5 - Download the basic driver (if no scan) or software (if scanning needed) package for the printer from the HP Support Downloads webpage for your exact make/model. Install the software with the printer USB unplugged, wait for it to prompt to plug
it in.

Let us know how this works. It may require a few extra steps.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

• Downloaded Dot4x64.msi from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

• Downloaded HP_CLJ3600_64Bit_HB.exe from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

So, at this point, I have followed all steps with no success. I can "see" the printer in Devices and Printers however, the printer ICON doesn't look like a HP3600n, it is the Windows default printer ICON. Normally when the properly drivers are installed
the ICON is customized to look like the installed device or printer.

Do you have any other suggestions that I might try?

Thanks!

Dave Williams

 

printer won't work on network but will over usb

his printer has a built-in print server.

What you need to know what ip is being give to the printer. Perhaps you can print a status sheet from the printer.

Then Go to printers in control panel

add a new printer

local printer attached, uncheck automatically detect and install PnP printer

create a new port, select standard tcp/ip port

a new window should open and enter the ip there where it says printer name or IP address (port name then should be also be filled as you go)

and pretty much follow the rest of the steps, you will need to install the printer drivers.


These steps is the easy, but not the right way.

The right way is to use the network option on the initial screw and search for the printer server...but that can be tricky to configure.