Windows 10: HP ProBook 450 G2 Windows Hello Fingerprint unavailable windows 10 pro N 22h2

ERROR 1: WE COULDNT FIND A FINGERPRINT SCANNER COMPATIBLE WITH WINDOWS HELLO FINGERPRINTERROR 2: Device Root\WindowsHelloFaceSoftwareDriver\0000 had a problem starting. Driver Name: oem15.inf Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359} Service: WUDFRd Lower Filters: Upper Filters: Problem: 0x15 Problem Status: 0xC00000BB FULL DESCRIPTION ON ERRORSIt is a refurbished laptop, still new. It came with windows 10 32 bit and touchscreen was partially working thus I installed windows 10 pro N 64 bit version 22h2 and touchscreen was working impeccably well. I then tried to setup fingerprint

:)

 

HP ProBook 450 G2 Fingerprint scanner Windows 10

Hi Jonas,

Thank you for the update.

Have you tried completely uninstalling and reinstalling the Fingerprint driver?

Just to verify, please refer to the following link, choose Windows 10 (64-bit) as the operating system and expand the node
Driver - Keyboard, Mouse an Input Devices. Download and install the Synaptics (Validity) Fingerprint Sensor Driver and check if the issue persists.

HP Support: HP ProBook 450 G2 Notebook PC

Please post back your results for further assistance.

 

HP ProBook 450 G2 Fingerprint scanner Windows 10

Hi,

I recently had to reinstall Windows 10 on my HP ProBook 450 G2, because I had problems with the OS. Before I reinstalled it, the Windows Hello function was working perfectly with the build-in fingerprint scanner after I installed a driver provided by Lenovo.
But since I reinstalled Win 10, Windows isn't able to find a suitable driver anymore. I tried the same method like before, but it just won't work properly. Even the HP Client Security software says that the fingerprint scanner isn't connected. I searched many
forums for an answer and it seems like I'm not alone with this problem.



It would be great if someone can help me making the Windows Hello feature work again because I slowly start to get desperate.

Thanks

Jonas

 

Is the fingerprint scanner of HP laptops such as the ProBook 430 G2 simply incompatible with current Windows versions?

I recently bought a refurbished HP ProBook 430 G2 in Japan. It feels new and I'm very happy with it.

I believe this model was originally sold with Windows 8 or 8.1 but it had a fresh install of Windows 10 on it when I bought it.

The laptop seems to have a fingerprint scanner below the keyboard, to the right of trackpad.

It doesn't seem to do anything. I can't find it listed in Device Manager. I can find lots of people asking similar questions on various forums but without adequate answers.

I have updated Windows 10 and updated all drivers from the HP website. I have specifically downloaded and run every version of the fingerprint scanner from HP's site that have links posted in the answers in the forums I found on this topic.

Under Sign-in Options / Windows Hello Fingerprint it says "This option is currently unavailable - click to learn more". Clicking does not lead to any solutions though.

My best theory is that Windows Hello is new and requires a specific kind of fingerprint scanner driver that is either not compatible with the sensor hardware on this laptop, or which has not had a Hello-compatible driver released for some reason.

My second theory is that perhaps my laptop has a "blank" where the fingerprint sensor would be and that it was optional and my laptop never had one but I just don't know what it should look like (-: