Windows 10: HP Scanner's broke with 24H2 updates

After the 24H2 updates the HP Scanner 2000s2 and the N4000 series scanners will not work. It all happened when the host USB drivers updated. Has anyone had this issue and if so do you have a fix. All scanners in our school district were working great until the 24H2 was pushed out. Any suggestions would be appreciated. Thank you.

:)

 

HP Scanner 2400 (old) Not Scanning

In case you can't get the HP driver to work you could at least try VueScan as has been suggested in a previous post. If anything it will verify if your scanner is still working. VueScan does support your scanner: VueScan Info for HP ScanJet 2400 HP ScanJet 2400 Scanner Driver & Software | VueScan Scanner Software VueScan Home Page VueScan Scanner Software for macOS, Windows 10, and Linux VueScan 9.8.15. Aug 20, 2023. Windows 11, 10, 8, 7, Vista 32-bit: https://www.hamrick.com/files/vuex3298.exe 64-bit: https://www.hamrick.com/files/vuex6498.exe BTW, I use Vuescan with a couple old scanners that are over 20 years old:

• HP ScanJet 5370Cse
• Canon CanoScan N656U

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.