Windows 10: HP support assistant cannot launch fixes diagnostics or anything

Hao S · Aug 9, 2023

I can launch the HP support assistant itself however when clicking any of the diagnostics nothing happens.

:)

Brink · Aug 9, 2023

Privilege escalation vulnerability in HP Support Assistant

HP Support Assistant uses HP Performance Tune-up as a diagnostic tool. HP Support Assistant uses Fusion to launch HP Performance Tune-up. It is possible for an attacker to exploit the DLL hijacking vulnerability and elevate privileges when Fusion launches the HP Performance Tune-up.

Severity
High

HP Reference
HPSBHF03809 Rev. 1

Release date
September 6, 2022

Last updated
September 6, 2022

Category
PC

Potential Security Impact
Privilege escalation

Relevant Common Vulnerabilities and Exposures (CVE) List

Optional: Reported by: Ammarit Thongthua, Sumedt Jitpukdebodin, and Krischat Thataristorai (Secure D Research team)

LIST OF CVE IDS

[table][tr]CVE ID Base Score Base Vector Vendor ID [/tr] [tr][td]CVE-2022-38395[/td] [td]8.2[/td] [td]CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:C/C:H/I:H/A:H[/td] [td]HP[/td] [/tr] [/table]

Learn more about CVSS 3.1 base metrics, which range from 0 to 10.
PSR-2021-0113

Resolution

HP strives to address all security issues with HP Support Assistant at best possible speed and make the latest version available with the fixes. HP recommends that customers update to the latest version of HP Support Assistant that includes fixes to above listed issues by turning on automatic updates in the HP Support Assistant settings. If the system has HP Support Assistant version 8x, HP advises that customers to upgrade to HP Support Assistant version 9 by going to the About section and checking for updates. If the system has HP Support Assistant version 9, HP recommends keeping Microsoft Store updates turned on so that the application is always kept up to date.

Alternately, customers can also get the latest version at https://www.hp.com/go/hpsupportassistant.

HP recommends keeping your system up to date with the latest firmware and software.

Affected products

Identify the following affected products.

HP Support Assistant versions earlier than 9.11.

Fusion versions earlier than 1.38.2601.0.

Revision history

This document has been revised according to the information below.

[table][tr]Version Description Date [/tr] [tr][td]1[/td] [td]Initial Release[/td] [td]September 6, 2022[/td] [/tr] [/table]
Click to expand...

Read more: https://support.hp.com/us-en/documen...16/hpsbhf03809

MICHELLEGRANUCCI · Aug 9, 2023

HP SUPPORT ASSISTANT NOT WORKING

HP Support Assistant

Version 8.5.37.19

Not Working, Uninstalled, Reinstalled Multiple Times

Tried Even Setting Up A New Account User And Same Result

Part Of Windows Insiders Group Running

Windows 10 Insider Preview 17115.1 (rs4_release)

Using Trend Micro As Antivirus

12.0.1226

HP Support Assistant Not Blocked By My Wirewall

Any Suggestions ????

curiousjmm · Aug 9, 2023

HP Support Assistant Icon disappeared from desktop -

I did follow these steps and HP Support Assistant was gone from my taskbar list. What I did notice on my desktop was that my HP printer was now on my desktop. I clicked on the printer and the same menu for HP Support Assistant comes up. So the HP Support
Icon is replaced by Printer ICON. Thank you for your help.

Windows 10: HP support assistant cannot launch fixes diagnostics or anything

HP support assistant cannot launch fixes diagnostics or anything

HP support assistant cannot launch fixes diagnostics or anything

HP support assistant cannot launch fixes diagnostics or anything

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