Windows 10: HP Truevision HD camera update

Hello,


The camera on my HP Pavilion 15 notebook is not working.

Actually, the problem is that whenever I open the camera app, it shows a black screen and when I click the capture button, I get an error message. I am uploading the screenshot of the same.







I tried every solution available on the internet.

1. I tried disabling and enabling my camera in device manager and restarting. (The status in the property is "The device is working properly")

2. I updated my Intel HD Graphics.

3. I updated my windows (Currently I am running Win 10 Pro, Version 1809, OS Build 17763.195)

4. I used all the third-party apps such as Skype, facebook video chat, etc; same problem.

5. I checked HP website for the camera driver update but there is no such thing as camera driver. Instead, they provide Cyberlink youcam software which doesn't work either. Error message keeps displaying or the software hangs.

6. My BIOS is running the latest version updated from the HP website.

7. I deleted the camera storage folder on my computer (suggested by some people on the web) but no use.

8. I tried updating my camera app on the device manager but it says "the best drivers for you are already installed".

9. I tried some other methods which I can't even remember.


I like to think this problem started after the April update of Win 10. Because prior to the update my camera worked really well. It also worked very well on windows 8.1. Somewhere in between August after an update, the camera started working for a while but again after 2-3 days, it started displaying a black screen.


I think the basic problem behind all this problem is the software update. As the webcam is manufactured by Microsoft, HP is not willing to provide software update and Microsoft is not providing any new update separately for the particular webcam.


I please request Microsoft to look into the matter and at least provide a software update or a genuine solution to this problem. Because I have searched the web and I am not the only one who is facing the problem. There are many others like me waiting for a genuine solution to this problem.


I don't even know where to contact Microsoft. This webpage is my best bet.


Thank you. Anyone who is listening, Please help. Because even for a Skype call, I am unable to use my laptop. Please.



(And please don't provide the solutions already mentioned, please provide some genuine solutions and updates)


Thanks.

:)

 

HP TrueVision HD Windows 10 Driver Download/Fix

Hi Marciano,

Thank you for bringing up your query on Microsoft Community.

Please provide us the following information:

• 
  What is the exact issue you are facing?
  
• 
  Are you unable to download the driver?
  
• 
  What is the model number of your device?
  

You may refer to the following link and check if it helps.

hp truevision hd windows 10

http://h30434.www3.hp.com/t5/Notebo...ouch/hp-truevision-hd-windows-10/td-p/5396661

Do update us with the status we are glad to assist you further.

 

HP TrueVision HD something went wrong camera

I have an HP Stream 13 with a built in HP TrueVision HD webcam.

When I open the camera app, I get "Something went wrong."

When I look at device manager, I do not see it under imaging devices. So I cannot update the driver. (It was unclear what Troubleshooter did.)

How can I get this webcam working?

 

HP Truevision HD webcam

Sorry I forgot to give the name of the webcam HP Truevision HD

My lap top is a HP Pavilion 14 notebook