Windows 10: hp w10 wireless keyboard not workig properly

wireless keyboard keys not either not respondig or showing incorrect character. specifically: 'shift' 'y' 'u' 'j' 'h' 'n' 'm' '6' '7' alread tried updating OS & keyboard drivers, running troubleshooter, checked phsical hardware, reset pc.previos to reset, same keys were responding with incorrect characters on screen, and now are not responding at all. using on-screen keyboard atm.

:)

 

HP 15-r029wm Notebook PC windows 10 keyboard not working properly

Hi,

I realize that the keyboard is not working properly. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.

 

wireless keyboard

Hi Joyce,

In order for us to properly assist you, can you provide the following information?

• What device are you using to connect the wireless keyboard?
• Which Windows version do you have on your phone?
• Do you see any error messages when attempting to connect the keyboard on your device?
• What troubleshooting steps have you tried so far?

 

Number pad that comes with Sculpt wireless keyboard.

Hi,

This problem may occur due to an outdated or corrupted device driver. For us to provide the best resolution possible, we'll be needing additional information:

• Is the number pad device visible on Device Manager?
• Is the wireless keyboard working on your computer?

Meanwhile, we suggest following the troubleshooting steps provided on this
article. It contains information and basic troubleshooting steps regarding keyboard problems in Windows.

We're looking forward to your reply.