Windows 10: HP6100e will print but not scan to my Surface pro. The HP scan doctor says it is a driver...

As above - printer installed, in same network, will print from computer but not scan back to computer. Scan Dr says it’s a driver issue but I don’t understand!

:)

 

Is the application (HP Print and Scan Doctor version 4.9) compatible with Windows 10 home?

Hello,

Performed the Instructions (step by step) an I'm sorry to say, The problem was not fixed. I will attempt to describe the problem better.

The Problem: I cannot open the 'hp Print and Scan Doctor' application. When I click on the icon, the 'hp Print and Scan Doctor' page appears and the progress indicator starts to move from left to right, but at about 40% the indicator hangs-up, therefore,
I can never get the application open to complete the diagnostic test that it was designed to run.

 

Windows 10 HP Officejet Pro 8620 Will not print


Thank you for posting this. I tried all the listed steps and still not able to print EXCEPT when I ran the HP Print and Scan Doctor; at the conclusion of the scan, the app prompts me to print a test page from within the Scan Doctor and it is successful. I recall the 8620 being able to do this as well, however.

 

HP Scan and Print doctor app

Will anyone please send me a link or tell me where can I download the HP scan and print doctor app. I can't seem to find it in the download section. Is it compatible with windows 10?