Windows 10: HyperX Cloud 2 drivers changed

Discus and support HyperX Cloud 2 drivers changed in Windows 10 Drivers and Hardware to solve the problem; Hello, I noticed today that my USB headset drivers have changed from usual "HyperX 7.1 audio" to "HyperX Virtual Surround Sound" drivers. For some... Discussion in 'Windows 10 Drivers and Hardware' started by PeroHuten, Jul 20, 2018.

  1. PeroHuten Win User

    HyperX Cloud 2 drivers changed


    Hello,
    I noticed today that my USB headset drivers have changed from usual "HyperX 7.1 audio" to "HyperX Virtual Surround Sound" drivers. For some reason it gives me option to control microphone gain level via slider. I couldn't do this with previous drivers and I'm wondering if this drivers have been changed on manufacturer side or windows side.

    :)
     
    PeroHuten, Jul 20, 2018
    #1
  2. PeroHuten Win User

    HyperX Cloud 2 drivers changed

    Hello,

    I noticed today that my USB headset drivers have changed from usual "HyperX 7.1 audio" to "HyperX Virtual Surround Sound" drivers. For some reason it gives me option to control microphone gain level via slider. I couldn't do this with previous drivers and I'm
    wondering if this drivers have been changed on manufacturer side or windows side.
     
    PeroHuten, Oct 16, 2018
    #2
  3. Louie Del Win User
    Microphone issue Hyperx Cloud 2 headset

    The option to roll back to an older version is automatically provided on the option when you're in the properties window of the audio driver. Regarding your concern, you may need to update the firmware of the
    Hyperx Cloud 2 Headset. Updating of the firmware will make sure that it will be compatible with your audio driver. We suggest that you visit the
    manufacturer's website and look for the process on how to update the firmware. After performing the update, uninstalling and reinstalling the audio driver, it should be working properly.

    Feel free to respond if you need more help.
     
    Louie Del, Oct 16, 2018
    #3
  4. HyperX Cloud 2 drivers changed

    HyperX Cloud 2 Gaming Headset issue

    I have an issue with the HyperX Cloud 2 Gaming Headset on windows 10 64 bit. Last night when I went to sleep, everything was working properly and the device registered as "Headset(HyperX 7.1 Audio)" under both "Playback Devices" and "Recording Devices"
    tabs. Today I signed into Windows and got a notification saying "USB device not recognized: The last USB device you plugged into this computer has malfunctioned and is not working properly." The device has also changed in the device manager to show as follows:
    "Unknown USB Device (Device Descriptor Request Failed)". I have repeatedly unplugged this device and plugged it back in. I have restarted the PC in safe mode, uninstalled and reinstalled drivers, and everything else I could possibly think of. I have searched
    everywhere for the device drivers to override the installed drivers, however this device is a Plug and Play device and the drivers are listed nowhere online. The device does not have any options to install a generic USB audio driver or anything. I'm at a loss
    for what to do and Kingston's customer service/tech support is down for the holidays. Does anyone ahve the drivers needed for the headset or know of a solution to this issue?
     
    HazardousHawke, Oct 16, 2018
    #4
Thema:

HyperX Cloud 2 drivers changed

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