Windows 10: hyperx cloud 2 not enable 7.1 sound after an update windows 11

i have a headset hyperx cloud2 wired after an update of windows 11 when active from controller 7.1 sound nothing change. I try everything about drivers or anything else to change usb port to update windows or the driver from device manager. nothing change. I try to another pc with windows 10 and works perfectly. So the headset hasnt the problem but the update from windows 11. So give a solution about this. Thanks for your support!!

:)

 

Hyperx Cloud 2 not working on windows 11

Hello, i buyed a Hyperx Cloud 2 headset and it the michrophone doesent work. I tried so many times but no. Please someone help me. And it's official windows 11.

 

HyperX Cloud 2 Headset lost Microphone output Quality after Windows 10 upgrade.

Hi,



Thank you for writing to Microsoft Community Forums.



I understand it can be frustrating when the Microphone is not working properly after upgrading to Windows 10. For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. Are you facing the issue only with Discord application?
   
2. Have you tried using any other headset/microphone?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Try disabling NVIDIA Virtual Audio Device and check if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type
   devmgmt.msc and hit enter.
   
3. Now expand the Sound, video and game controllers.
   
4. Right click on NVIDIA Virtual Audio Device (Wave Extensible) (WDM) and click on
   Disable.
   

Method 2;



Update the firmware for HyperX Cloud 2 gaming headset, you can download the firmware from the official

website of HyperX.



We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Is there any difference between HyperX Cloud 1 and 2 ?

Hey guys , I currently own HyperX Cloud 1 and bought it when Cloud 2 was near release, so I was wondering aside from the 7.1 and USB Sound Card is there any difference in Audio or Mic quality ? Im wondering to see should I sell my HyperX Cloud just to get to 2 ?