Windows 10: HyperX Ngenuity sends me this when I open it recently after a few minutes. Help?

Discus and support HyperX Ngenuity sends me this when I open it recently after a few minutes. Help? in Windows 10 Gaming to solve the problem; See the end of this message for details on invoking just-in-time JIT debugging instead of this dialog box. ************** Exception Text **************... Discussion in 'Windows 10 Gaming' started by RidhwanHossain, Jan 9, 2025.

  1. RIDHWANHOSSAIN
    RidhwanHossain Win User

    HyperX Ngenuity sends me this when I open it recently after a few minutes. Help?


    See the end of this message for details on invoking just-in-time JIT debugging instead of this dialog box. ************** Exception Text ************** System.ComponentModel.Win32Exception 0x80004005: A device attached to the system is not functioning at NGenuity2.Monitors.MonitorHelper.GetDevicesList`1 allDisplays at NGenuity2.Monitors.PhysicalMonitorDetection.ScanVcpDevices at NGenuity2.Monitors.PhysicalMonitorDetection.DeviceChanged at NGenuity2.MainForm.WndProcMessage& m at System.Windows.Forms.NativeWindow.CallbackIntPtr hWnd, Int32 msg, IntPtr wparam, In

    :)
     
    RidhwanHossain, Jan 9, 2025
    #1
  2. MINHPHO1
    MinhPho1 Win User

    Microsoft Store Apps won't open (HyperX Ngenuity and Forza Motorsports 7)

    I have HyperX Ngenuity installed previously, but I just noticed that this week the app won't open. I have tried reinstalling, restarting my computer, and running the troublshooter, but nothing works. I click to open it and nothing happens. For Forza 7
    same thing where the spalsh screen pops up for a second then goes away. They are both installed through the MIcrosoft Store itself.
     
    MinhPho1, Jan 9, 2025
    #2
  3. FROZENSUN
    frozensun Win User
    HyperX NGenuity software won't recognize my kyb and mouse

    Hi guys,
    so I removed previous version of this software as request by HyperX in order my mouse Pulsefire Surge to work in this software.
    So i barely found a way to install most recent version but now doesn't deterct any of the devices plugged in.

    So what should I do now?

    HyperX Ngenuity sends me this when I open it recently after a few minutes. Help? 9d1616749824t-hyperx-ngenuity-software-wont-recognize-my-kyb-mouse-screen-shot-03-26-21-09.17-am.jpg
     
    frozensun, Jan 9, 2025
    #3
  4. JAGRATA PARUI
    JAGRATA PARUI Win User

    HyperX Ngenuity sends me this when I open it recently after a few minutes. Help?

    whenever i enter my bios and click any option using my mouse, the mouse freezes !

    Latest update- unistalled hyperx ngenuity software >pressed mouse wheel button and dpi buttons together for 10s to factory reset the mouse> remove the mouse from usb port> restart my pc> reinserted my mouse in usb port and then the mouse worked completely fine in bios without freezing. But then when i reinstalled latest hyperx ngenuity software from Microsoft store the same issue came back. But then if i just unistalled hyperx ngenuity software the issue did not get solved , the issue got solved once i repeated my prior steps in sequence. So i think the issue is with hyperx ngenuity software , but not sure how it can effect the mouse in bios though. But i need hyperx ngenuity software cause i have different mouse profiles for different games.
     
    JAGRATA PARUI, Jan 9, 2025
    #4
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HyperX Ngenuity sends me this when I open it recently after a few minutes. Help?

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