Windows 10: HyperX NGenuity software won't recognize my kyb and mouse

Hi guys,
so I removed previous version of this software as request by HyperX in order my mouse Pulsefire Surge to work in this software.
So i barely found a way to install most recent version but now doesn't deterct any of the devices plugged in.

So what should I do now?



:)

 

Microsoft Store Apps won't open (HyperX Ngenuity and Forza Motorsports 7)

I have HyperX Ngenuity installed previously, but I just noticed that this week the app won't open. I have tried reinstalling, restarting my computer, and running the troublshooter, but nothing works. I click to open it and nothing happens. For Forza 7
same thing where the spalsh screen pops up for a second then goes away. They are both installed through the MIcrosoft Store itself.

 

BLUETOOTH MOUSE WON T MOOVE. WHY?

I have a Microsoft Bluetooth Mouse 5000 that works only (right and left click works properly) but it won t moove. please help me and answer me as soon as possible.

 

After installation of NGenuity keyboard software the media keys do not work anymore

I bought a new keyboard HyperX Alloy FPS RGB and my media keys don't work. But always one after the other. I connected the keyboard to my freshly installed Windows. On a USB port which sits directly on the motherboard. Everything works fine, even the media keys. I can do louder, quieter and so on. But as soon as I install the software for my keyboard the media keys don't work anymore. When I then stop and close the suite (latest version of HyperX NGenuity) which manages my keyboard, unplug my keyboard and reinsert it. Everything works again! If I start NGenuity again, the media keys are deactivated again as soon as the software is loaded.

What I have tried so far:

1. i don't have the Google Music extension in Google Chrome
   
2. human interface is active and set to automatic
   
3. i have the latest software from NGenuity as well as the drivers for my keyboard in the Device Manager
   
4. my Bios has no entry for the function of the FN key (Media keys with or without FN key)
   
5. i have completely reinstalled Windows 10, including deleting my data
   
6. keyboard reset to factory setting by FN + ESC until keyboard flashes
   

I have the feeling that windows is messing something with the drivers. I'm not so windows affine that I could locate the problem. I hope someone has an idea.