Windows 10: I accidentally cleared my tpm, now it’s saying to reset my pin but nothing happens when I try.

I’ve already tried to do the advanced start up but for some reason my password is wrong to do anything.

:)

 

Clear tpm

Hi I'm trying to reset my laptop to factory settings and its saying clear TPM. Or configuration change was requested for this computer's TPM.

 

Need help on whether to clear TPM on not

It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

 

When resetting Windows 10, get a message "Your PIN is no longer available...", whether TPM is cleared or not.

When resetting Windows 10, get a message "Your PIN is no longer available...", whether TPM is cleared or not. I'm stuck trying to reset Win10 (and delete all files).

Steps followed were: 1) started Win10 reset. 2) at 8% complete, got message asking whether to clear TPM. ( I've tried it both ways and gotten same PIN problem).

3) Get a message: "Your PIN is no longer available due to change in security settings on this device." When I click on change PIN, get a message: "The User Profile Service service failed the sign-in. User profile cannot be loaded."

Any suggestions to complete a reset and disk clean are appreciated.